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Front Desk Sales Associate

2 months ago

Boulder, Colorado, United States Scenthound South Boulder, CO Full time
About the Position

The Sales & Front Desk Associate is a key role at Scenthound South Boulder, CO, focused on selling Care Club memberships while providing exceptional service to every customer. This position requires a sales-driven individual with excellent customer service skills, computer proficiency, and a passion for dogs and dog health & wellness.

Key Responsibilities
  • Drive Membership Sales: Utilize health and wellness education to drive membership sales and increase average ticket price and rebook ratio.
  • Develop Membership Leads: Develop leads and follow up with potential members to increase sales and retention.
  • Manage Customer Profiles: Manage customer profiles and records, answer phone calls, schedule customer appointments, and resolve customer concerns.
  • Manage Cash Drawer: Responsible for daily cash handling and maintaining a clean and presentable reception area.
Requirements
  • Sales Experience: Confident sales experience and ability to connect with customers (both canine and human) and provide outstanding customer service.
  • Customer Service Skills: Effective communication with team members and dog parents (in person and on the phone) and independently solve problems using Scenthound values and culture as a guide.
  • Computer Proficiency: Proficient in computer technology and able to learn our products and services to educate the dog parents.
  • Passion for Dogs: A passion for dogs and dog health & wellness is essential for this role.