Service Coordination Associate

2 weeks ago


Fort Wayne, Indiana, United States WaterFurnace International Full time
Client Relations Specialist

Sales - Commercial

WaterFurnace International is a prominent player in the HVAC sector, focusing on innovative Water Source/Geothermal Heat Pump and Heat Recovery Chiller technologies. Our commitment lies in delivering energy-efficient solutions tailored for both residential and commercial applications throughout North America. Become a part of our mission to transform energy usage and safeguard resources for the generations to come.

Position Summary
  • Manage and oversee order processing through our e-commerce platform and email communications
  • Work collaboratively with finance, production, and logistics teams
  • Relay order details and timelines effectively to clients
  • Respond to inquiries from Commercial Representatives, Distributors, and Global clients
  • Utilize SalesForce CRM to provide customer-centric information
  • Comply with organizational policies and procedures
Required Skills:
  • Proficient in Microsoft Office Suite
  • Familiarity with ISO 14001, Epicor ERP, Oracle CPQ, and SalesForce
  • Excellent verbal and written communication abilities
  • Detail-oriented with the capacity to work autonomously
  • Collaborative team member with a proactive approach
Experience Requirements:
  • A minimum of 3 years in Customer Service within a manufacturing context
  • Technical product knowledge is advantageous
  • Understanding of international import/export processes is preferred


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