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Patient Services Coordinator

2 months ago

Fort Wayne, Indiana, United States Team Rehabilitation Full time


Overview

Team Rehabilitation is a network of therapist-owned outpatient physical therapy clinics operating across multiple states.

Our mission is to deliver exceptional outpatient physical therapy, occupational therapy, and speech therapy services. We aim for our patients to enjoy their therapy experience while witnessing significant improvements in their health. Our clinics consistently achieve high levels of patient satisfaction, ensuring our patients receive the best objectively measurable outcomes. Our strategy, which emphasizes quality and patient satisfaction, continues to gain traction. Since the establishment of our first clinic in 2001, we have expanded throughout Michigan and into neighboring states, continually opening new clinics to enhance accessibility to physical, occupational, and speech therapy for our patients and their families.

At Team Rehabilitation, we believe that hiring the best professionals will lead to the best therapy and service for our patients. Consequently, we offer:

  • Competitive Compensation
  • Benefits for Both Full-Time and Part-Time Employees
  • Complimentary Medical Plan
  • Monthly Performance Bonuses
  • 401(k) Matching
  • Outstanding Educational Incentives
  • Generous Paid Time Off
  • Profit Sharing Opportunities
  • Mentorship Programs

All Team Rehabilitation Employees are expected to adhere to the following Common Standards:

  • Maintain respect and professionalism towards all individuals, regardless of their background.
  • Avoid using language that may be deemed offensive by colleagues or patients.
  • Refrain from displaying any materials that could be considered offensive to patients or staff.
  • Ensure non-discriminatory practices in hiring, training, and promotion across all demographics.


Responsibilities

Team Rehabilitation is in search of a friendly and dynamic individual to serve as the crucial first point of contact within our clinic. The ideal candidate will demonstrate empathy towards patient conditions and be dedicated to assisting, accommodating, and supporting patients in their therapy journey.

Key Responsibilities:

  • Welcome patients warmly and verify appointments while assisting with necessary paperwork.
  • Facilitate comprehensive communication among patients, physicians, staff members, and anyone involved in the patient's care, including follow-ups as needed.
  • Manage complex scheduling to ensure all patients receive the appropriate number of visits, coordinating with Physical Therapists and other staff as necessary.
  • Assist patients with inquiries related to insurance, verifying and explaining benefits, and tracking required authorizations.
  • Maintain accurate records in the electronic medical and billing record system, including billing updates, and follow up for additional information when required.
  • Collect copayments and process them accurately and professionally, issuing receipts and handling billing-related tasks.
  • Input data from in-house research accurately, as this information is vital for assessing clinic performance.
  • Support clinic performance by preparing management information, inputting data from research, and assisting with the maintenance of clinic supplies and equipment.
  • Respect patient privacy and adhere to confidentiality policies.

Additional Tasks: The Patient Administrative Coordinator must effectively multitask in a fast-paced environment while managing daily reports and responsibilities. This role reports to the clinic director and may involve additional tasks as assigned by the clinic director.



Qualifications
  • High school diploma or equivalent
  • Experience in a patient-centered healthcare role is beneficial but not mandatory
  • Experience in customer service roles is also advantageous
  • Strong written and verbal communication skills are essential
  • Basic computer skills are required
  • Commitment to Team's initiative of prioritizing Diversity, Equity, and Inclusion, fostering a sense of belonging and empowerment within a diverse workforce

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