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Patient Services Coordinator

2 months ago

Fort Wayne, Indiana, United States Team Rehabilitation Full time


Overview

Team Rehabilitation is a network of therapist-owned outpatient physical therapy clinics operating across multiple states.

Our mission is to deliver exceptional outpatient physical therapy, occupational therapy, and speech therapy services. We aim for our patients to enjoy their therapy experience while witnessing tangible improvements in their health. Our clinics consistently achieve high levels of patient satisfaction, ensuring that our patients receive the best measurable outcomes. Our strategy, centered on quality and patient satisfaction, is expanding. Since the establishment of our first clinic in 2001, we have expanded throughout several states and continue to open new locations to enhance accessibility to our services for patients and their families.

At Team Rehabilitation, we believe that hiring the best professionals leads to the best therapy and service for our patients. Therefore, we offer:

  • Competitive Compensation
  • Benefits for Both Full-Time and Part-Time Employees
  • Complimentary Medical Plan
  • Monthly Performance Bonuses
  • 401(k) Matching
  • Outstanding Educational Incentives
  • Generous Paid Time Off
  • Profit Sharing Opportunities
  • Mentorship Programs

All Team Rehabilitation Employees are expected to adhere to the following Common Standards:

  • Maintain respect for all groups, regardless of legal protections.
  • Avoid using language that may be deemed offensive by staff or patients.
  • Refrain from displaying any material that could be considered offensive to patients or staff.
  • Ensure non-discriminatory practices in hiring, training, and promotion based on race, religion, national origin, weight, family status, sexual orientation, etc.


Responsibilities

Team Rehabilitation is looking for a personable and dynamic individual to serve as the essential first point of contact within our clinic. The ideal candidate will demonstrate empathy towards patient conditions and possess a willingness to assist, accommodate, and support patients in achieving success in their therapy.

Key Responsibilities:

  • Welcome patients with a friendly demeanor, verify appointments, and assist with necessary paperwork.
  • Facilitate comprehensive communication with patients, healthcare providers, and staff, including necessary follow-ups.
  • Manage complex scheduling to ensure patients receive the appropriate number of visits, coordinating with therapists as needed.
  • Assist patients with insurance inquiries, explaining benefits and obtaining necessary authorizations.
  • Maintain accurate records in the electronic medical and billing record system, following up for additional information when necessary.
  • Collect copayments and process transactions in a timely and professional manner, issuing receipts as needed.
  • Input data from in-house research accurately, which is crucial for assessing clinic performance.
  • Support clinic operations by preparing management information and maintaining clinic supplies and equipment.
  • Respect patient confidentiality and adhere to privacy policies.

Additional Tasks: The Patient Administrative Coordinator must be adept at multitasking in a fast-paced environment while managing daily reports and responsibilities. This role reports to the clinic director and includes any additional tasks assigned by the clinic director.



Qualifications
  • High school diploma or equivalent.
  • Experience in a patient-centered healthcare role is advantageous but not mandatory.
  • Experience in customer service roles is beneficial.
  • Strong written and verbal communication skills are essential.
  • Basic computer skills are required.
  • Commitment to promoting diversity, equity, and inclusion within the workplace is essential.

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