Current jobs related to Guest Services Supervisor - Minneapolis, Minnesota - Marriott International Inc

  • Member Services Supervisor

    2 days ago

    Minneapolis, Minnesota, United States Crunch Fitness Full time

    Job Title: Member Services SupervisorCrunch Fitness is seeking a highly motivated and experienced Member Services Supervisor to join our team. As a Member Services Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive member experience.Key Responsibilities:Provide exceptional...

  • Guest Service Representative

    1 month ago

    Minneapolis, Minnesota, United States free-classifieds-usa Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at the JW Marriott Minneapolis Mall of America. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Answer and respond to guest...

  • Guest Services Liaison

    2 weeks ago

    Minneapolis, Minnesota, United States HEI Hotels & Resorts Full time

    Key ResponsibilitiesWe are seeking a highly skilled Guest Services Ambassador to join our team at HEI Hotels & Resorts. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience during their stay.Key Tasks:Guest Greeting: Greet guests immediately with...

  • Guest Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Wischermann Partners Full time

    Guest Service AgentWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Courtyard Minneapolis Downtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Provide warm and welcoming service...

  • Guest Services Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Armory Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at the Armory. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and enjoyable experience for all.Key ResponsibilitiesGreet guests and scan tickets upon entry to the venueAnswer guest...

  • Guest Services Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Armory Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at the Armory. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and enjoyable experience for all.Key ResponsibilitiesGreet guests and scan tickets upon entry to the venueAnswer guest...

  • Guest Services Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Armory Full time

    Job Title: Guest Services RepresentativeJob Summary:We are seeking a highly skilled Guest Services Representative to join our team at the Armory in Minneapolis. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is safe, clean, and enjoyable.Responsibilities:Greet...

  • Guest Service Associate

    6 days ago

    Minneapolis, Minnesota, United States Marriott Full time

    Job SummaryWe are seeking a Guest Service Associate to join our team at JW Marriott Minneapolis Mall of America. As a Guest Service Associate, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGreet and escort guests to their rooms, ensuring a warm and welcoming...

  • Guest Services Ambassador

    2 weeks ago

    Minneapolis, Minnesota, United States City of Minneapolis, MN Full time

    Job Title: Guest Services AmbassadorJoin the City of Minneapolis team as a Guest Services Ambassador, providing exceptional customer service to guests and visitors at the Minneapolis Convention Center.About the Role:We are seeking a highly motivated and customer-focused individual to provide hospitality information, directions, and assistance to clients,...

  • Guest Services Associate

    1 week ago

    Minneapolis, Minnesota, United States GUTHRIE THEATER Full time

    Job DescriptionJob Summary:The Guest Services Associate will provide exceptional guest service while interacting directly with the public. This role will make a great first impression by welcoming and engaging all guests to the Guthrie in a friendly and helpful manner as they enter the building.Key Responsibilities:Provide exceptional guest service while...

  • Guest Services Representative

    1 week ago

    Minneapolis, Minnesota, United States Armory Full time

    Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at the Armory, a premier event center in Minneapolis. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests, ensuring a safe and enjoyable experience for all.Key ResponsibilitiesGreet guests and scan tickets upon...

  • Guest Services Ambassador

    2 weeks ago

    Minneapolis, Minnesota, United States City Of Minneapolis-Human Resources Full time

    Job Title: Guest Services AmbassadorWe are seeking a highly skilled Guest Services Ambassador to join our team at the Minneapolis Convention Center. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, clients, and visitors.Job Summary:The Guest Services Ambassador will serve as a point of...

  • Guest Service Ambassador

    4 weeks ago

    Minneapolis, Minnesota, United States Schulte Companies Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Graduate Minneapolis. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and...

  • Guest Services Ambassador

    2 weeks ago

    Minneapolis, Minnesota, United States Rand Tower Hotel Tribute by Marriott Full time

    About UsRand Tower Hotel Tribute by Marriott is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to...

  • Guest Services Ambassador

    2 weeks ago

    Minneapolis, Minnesota, United States City of Minneapolis, MN Full time

    Job Title: Guest Services AmbassadorWe are seeking a highly skilled Guest Services Ambassador to join our team at the Minneapolis Convention Center. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all who visit our facility.Job...

  • Guest Service Ambassador

    4 weeks ago

    Minneapolis, Minnesota, United States Schulte Companies Full time

    Guest Service Representative at Schulte CompaniesSchulte Companies is seeking a skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling inquiries and complaints, processing reservations and check-ins, and maintaining the...

  • Guest Services Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly motivated and engaging Guest Services Agent to join our team at the Rand Tower Hotel, a Tribute Portfolio Hotel. As a Guest Services Agent, you will be the first point of contact for our guests, providing a warm welcome and setting the tone for their stay.Key Responsibilities:Provide exceptional customer service by being...

  • Guest Services Agent

    3 weeks ago

    Minneapolis, Minnesota, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:We are a global hospitality company that is driven by our people. Our team members around the world are passionate about delivering exceptional experiences to our guests.As a Reservations Agent, you will play a key role in ensuring that our guests have a seamless and enjoyable experience from the moment they make their reservation to the...

  • Guest Services Representative

    2 days ago

    Minneapolis, Minnesota, United States City of Edina, MN Full time

    Job SummaryThe City of Edina, MN is seeking a Guest Services I to provide exceptional customer service to patrons at Braemar Field. This part-time position is responsible for greeting guests, accepting payments, and ensuring a welcoming environment. Key ResponsibilitiesGreet guests in a friendly and courteous manner.Provide customer service over the...

  • Guest Services Ambassador

    1 month ago

    Minneapolis, Minnesota, United States Rand Tower Hotel Tribute by Marriott Full time

    About UsRand Tower Hotel, a Tribute Portfolio Hotel, is a vibrant and story-rich experience in the meticulously restored Deco-era Rand Tower. Our hotel celebrates its landmark heritage and downtown location, offering modern travelers a unique atmosphere.Our CultureWe value our employees and are dedicated to creating a supportive and inclusive work...

Guest Services Supervisor

2 months ago

Minneapolis, Minnesota, United States Marriott International Inc Full time

Job Number: Not Specified

Job Category: Rooms & Guest Services Operations

Schedule: Full-Time

Position Type: Management

JOB SUMMARY

This entry-level management role is dedicated to enhancing the daily operations of Rooms Services, which encompasses areas such as Housekeeping, Recreation, Laundry, Staff, and Concierge/Guest Services. The position plays a crucial role in collaborating with team members to facilitate guest check-in and check-out processes while upholding the highest cleanliness standards across the property. The goal is to ensure both guest and employee satisfaction while meeting the operational budget.

CANDIDATE PROFILE

Education and Experience:

  • High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or a related field.
  • OR
  • A 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 1 year of experience in guest services, front desk, housekeeping, or a related field.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities:

  • Opening and closing Front Desk shifts and Housekeeping, ensuring the completion of assigned shift checklists and other responsibilities.
  • Reviewing critical information in room operations reports.
  • Understanding the functions of Recreation, Laundry, Housekeeping, Bell Staff, Front Desk, and Concierge/Guest Services operations.
  • Operating all departmental equipment as needed and reporting any malfunctions.
  • Ensuring employees have the necessary supplies and uniforms.
  • Comprehending night audit procedures and utilizing reports as required.
  • Adhering to loss prevention policies and procedures.
  • Communicating performance expectations to employees in line with job descriptions.
  • Addressing employee inquiries and concerns.
  • Effectively scheduling staff according to business demands and tracking attendance.

Contributing Information to Support Managing to Budget:

  • Supervising same-day selling procedures to optimize room revenue and property occupancy.
  • Verifying room rates to maximize revenue opportunities.
  • Utilizing budgets, operating statements, and payroll reports to assist in managing Room Operations.
  • Participating in managing departmental controllable expenses to meet or exceed budget goals.
  • Understanding the impact of Room Operations on overall financial objectives.

Providing for and Managing the Guest Experience:

  • Assisting in investigating employee and guest incidents.
  • Utilizing a guest information tracking system to support a successful repeat guest recognition program.
  • Setting a positive example for guest relations.
  • Engaging with guests to gather feedback on product quality and service levels; effectively addressing guest issues and complaints.
  • Assisting in reviewing guest feedback and satisfaction results with team members.

COMPENSATION AND BENEFITS

The hourly pay range for this position is competitive, with additional benefits including a bonus program, comprehensive health care options, a 401(k) plan with company match, employee stock purchase plan, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts, flexible spending accounts, tuition assistance, and pre-tax commuter benefits. Eligibility and other requirements may apply.

DIVERSITY AND INCLUSION

Marriott International is an equal opportunity employer. We are committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

W Hotels Mission: To ignite curiosity and expand worlds, providing a unique experience for our guests. We are dedicated to reinventing luxury and are inspired by new faces and experiences. Join us to do your best work and become the best version of yourself.