Strategic Account Support Manager

2 weeks ago

Cincinnati, Ohio, United States The Ladders Full time
Immediate Benefits for Full-Time Employees

We are excited to be part of a global network that leads in Pest Control and various services across numerous countries. Our commitment is to be a reliable partner for many prominent brands, serving both consumer and business clients across diverse sectors. We take pride in our history of excellence and continuously strive to fulfill our mission to "protect individuals, enhance lives, and safeguard the environment."

Role Overview:

The Strategic Account Support Manager plays a crucial role in providing analytical support and frameworks to proactively address challenges affecting our clients' service experiences while identifying growth opportunities through product and service enhancements.

Key Responsibilities:
  • Deliver analytics to facilitate profitable expansion.
  • Analyze data to proactively uncover opportunities for improved outcomes through the introduction of pertinent products, services, and process enhancements.
  • Support initiatives aimed at sales growth.
  • Assist in customer retention strategies.
  • Evaluate analytics to narrate insights that introduce innovative solutions.
  • Develop and execute project plans to steer significant strategic initiatives.
  • Generate monthly performance dashboards to monitor results by team member to enhance outcomes.
  • Collaborate with Strategic Account Managers on major strategic customer projects.
  • Perform additional duties as required.
Qualifications:
  • Bachelor's degree in Business, Marketing, or a related discipline, or equivalent relevant experience.
  • Minimum of 5 years in Data Analysis or similar roles requiring comparable expertise and delivery.
  • Demonstrated ability to cultivate strong strategic relationships with leadership and act as a strategic advisor on business-related decisions.
  • Proficient in root cause analysis of extensive data sets to ideate and innovate.
  • Ability to thrive in a dynamic and fast-paced environment while maintaining focus on timely delivery of strategic projects.
  • Capable of working independently, establishing personal priorities and objectives with leadership support.
  • Adept at concentrating on desired outcomes, discerning what is critical and urgent, identifying subsequent steps, and effectively meeting deadlines.
  • Ability to handle highly confidential information with discretion.
  • Detail-oriented, exceptionally organized, and capable of managing multiple priorities concurrently.
  • Excellent written and verbal communication skills.
  • Executive acumen to assess and respond to complex business scenarios with clients.
  • This position is remote and may occasionally require travel.
  • Successful completion of a pre-employment background check is required.
Why Join Us?

A career with our organization offers a pathway filled with opportunities for professional growth. We pride ourselves on being a high-performance team that values internal promotions. We provide competitive compensation, and many roles include performance-based incentives.

All Full-Time Employees are eligible for the following benefits, while Part-Time Employees may qualify for most benefits after meeting specific criteria:

Professional and Personal Development:
  • Various pathways for career advancement.
  • Access to training and development programs.
  • Tuition reimbursement benefits for Full-Time Employees.
Health and Wellness:
  • Full-time employees can enroll immediately upon hire, with benefits commencing on day one.
  • Comprehensive health benefits, including Medical, Dental, Vision, Disability, and Life Insurance.
Retirement and Savings:
  • 401(k) retirement plan with company-matching contributions.
Work-Life Balance:
  • Generous vacation and sick leave.
  • Company-paid holidays and floating holidays.
  • A corporate culture that prioritizes health, safety, and flexibility.
We seek individuals who aspire to make a positive impact in the communities where our clients operate.

This organization maintains a Drug-Free workplace.

We are proud to be an Affirmative Action (AA) and Equal Opportunity Employer (EOE), inclusive of veterans and individuals with disabilities.

By applying for this position, you consent to receive an initial text message to gather your communication preferences. Message and data rates may apply. You can opt-out at any time.

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