Strategic Account Support Manager
4 days ago
About the Role
We are seeking a highly skilled Strategic Account Support Manager to join our team at Rentokil North America. As a Strategic Account Support Manager, you will play a critical role in providing analytical support to proactively identify issues impacting our customers' service experience and opportunities to grow business through product and service adds.
Key Responsibilities
- Provide Analytical Support
- Develop and maintain a deep understanding of our customers' business needs and goals.
- Identify opportunities to improve customer service experience and grow business through product and service adds.
- Support Sales Growth
- Work closely with sales teams to identify and pursue new business opportunities.
- Develop and maintain relationships with key customers to ensure their needs are met and exceeded.
- Support Customer Retention
- Develop and implement strategies to improve customer satisfaction and retention.
- Work closely with customer-facing teams to ensure seamless customer experience.
- Other Responsibilities
- Develop and maintain reports and dashboards to track key performance indicators.
- Provide regular updates to senior leadership on customer satisfaction and sales performance.
Requirements
- Education
- Bachelor's degree in Business, Marketing, or related field.
- Experience
- 5+ years of experience in data analysis or a related field.
- Skills
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
What We Offer
- Competitive Salary and Benefits
- Competitive salary and benefits package.
- Opportunities for Growth and Development
- Opportunities for career growth and development.
- Collaborative and Dynamic Work Environment
- Collaborative and dynamic work environment.
Why Choose Us
Rentokil North America is a leading provider of pest control and other services. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are committed to providing our customers with exceptional service and support, and we are seeking a highly skilled Strategic Account Support Manager to join our team.
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