Guest Services Representative

2 weeks ago


Overland Park, Kansas, United States Homewood Suites by Hilton Kansas CityOverland Park Full time
Hotel Front Desk Agent Position

We are looking for a courteous and professional individual to fill the role of hotel front desk agent. In this position, you will be responsible for ensuring that every guest enjoys a remarkable experience throughout their stay. If you possess excellent communication abilities, a strong commitment to service, and a proactive approach to guest relations, we encourage you to consider this opportunity.


Compensation:

$15 per hour plus gratuities

Primary Duties:
  • Maintain precise records of guest accounts
  • Collaborate with housekeeping to ensure guest rooms are ready
  • Resolve customer issues and complaints as needed
  • Welcome, check-in, and check-out guests, assign rooms, and manage payment transactions
  • Respond to inquiries regarding room availability, pricing, amenities, and special requests
Essential Qualifications:
  • Experience in managing phone communications and addressing challenging situations
  • High school diploma or equivalent
  • Familiarity with Microsoft Office and reservation software
  • Strong organizational, time management, customer service, and interpersonal skills
  • Preference for candidates with a minimum of 1 year of experience in the hospitality sector
About Our Establishment:

Homewood Suites by Hilton Kansas City/Overland Park offers a comfortable and convenient stay in a residential-style setting. Our hotel is strategically located near major business hubs and various attractions, featuring spacious suites equipped with full kitchens. We strive to create a welcoming and homely atmosphere for every guest.



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