Customer Support Analyst
4 weeks ago
Zurich is currently hiring a Customer Support Analyst I to join their Application Support Center team. The successful candidate will provide first level support services to internal customers related to an application/ set of applications. Identifies basic application, rating, coding, workflow, and software issues. This role is hybrid and will report to our one of the following office: Schaumburg, IL, Overland Park, KS, Anoka, MN
The Day to Day:
• Resolves basic inquiries.
• Performs troubleshooting to diagnose user problems (PC and business systems).
• Documents all inquiries into the Help Desk problem management system.
• Complies with IT service management governance, standards and polices.
• Provides input for service level performance reports to the business generating improvement actions where necessary.
• Supports the end-user satisfaction process and service improvement programs.
• Supports business in disaster recovery testing.
Required:
• High School Diploma or Equivalent and No prior experience required in the Application Support area
OR
• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Application Support area
AND
• Customer service experience
• Experience in analyzing computer problems
• Rating Experience
• Coding Experience
• Must be able to work flexible schedules
Preferred:
• Insurance industry experience
• Organization skills
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Schaumburg, AM - Overland Park, AM - Anoka
Remote Working: No
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MM1
-
Loan Support Analyst
3 months ago
Overland Park, Kansas, United States PNC Full timePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...
-
Loan Support Analyst Senior
3 months ago
Overland Park, Kansas, United States PNC Full timePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Loan Support Analyst Senior within PNC's Complex Loans - Midland organization, you can be based in a number of locations across the PNC footprint. In addition to...
-
Loan Support Analyst Senior
1 month ago
Overland Park, Kansas, United States PNC Full timePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...
-
Technical Support Analyst
1 week ago
Overland Park, Kansas, United States Horizon Systems Full timeJob OverviewSalary: CompetitiveWe are seeking a dedicated Technical Support Analyst to join our team at Horizon Systems. This position is ideal for individuals who are eager to transition from academic learning to practical application in a professional environment, enhancing their technical skills.Work Environment: Office-based, in-person...
-
Sr Analyst, Enabling Tools and Database Support
1 month ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
Analyst, Accounts Receivable
1 month ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
Sr. Business Analyst
3 months ago
Overland Park, Kansas, United States GDH Full timeSr. Business AnalystI. JOB SUMMARY The Sr. Business Analyst works closely with key stakeholders to identify strategic outcomes, enhance processes and business practices, and translate business needs into actionable projects. The Sr. Business Analyst participates as a member of an agile-based team focused on improving outcomes in the transportation and...
-
Analyst, Accounts Receivable
1 month ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
Help Desk Analyst
3 months ago
Overland Park, Kansas, United States TEKsystems Full timeDescription:Level 1 Helpdesk Technical Support Analyst Looking for a qualified Helpdesk Analyst with 0-2 years of experience supporting and troubleshooting issues with workstations/devices/printers, client ROS/ELD trucking systems and applications, Virtual Private Network (VPN) networking applications, and wireless WAN and LAN connectivity. The qualified...
-
Sr. Analyst, Technical
1 month ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
F&I Customer Support Associate or Consultant
1 month ago
Overland Park, Kansas, United States Zurich Insurance Company Ltd. Full timeZurich is currently looking to hire a F&I Customer Support Associate or F&I Customer Support Consultant to join the F&I Customer Services Team. The Customer Support Associate will be responsible under direct supervision to process non-routine telephone and electronic inquiries from the organization's agents/brokers, insured, regulators, customers, claimants,...
-
Metal Building Cost Analyst
1 week ago
Overland Park, Kansas, United States Gpac Full timeMetal Building Cost AnalystJoin a leading provider of sales and engineering solutions in the engineered metal building sector as a dedicated Cost Analyst. This position is crucial in supporting our External Sales Team by delivering precise and competitive cost estimates, enhancing the customer experience, and uncovering avenues for expansion.Key...
-
Senior Analyst, Accounts Receivable
1 month ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
Data Analyst
4 weeks ago
Overland Park, Kansas, United States Primary Lender Full timeAt Primary Lender we're proud to stand at the forefront of the Big Data revolution. Using the latest analytics tools and processes we're able to maximize our offerings and deliver unparalleled service and support. To help carry us even further we're searching for an experienced data analyst to join our team. The ideal candidate will be highly skilled in all...
-
Oracle HCM QA Analyst
2 months ago
Overland Park, Kansas, United States HARAMAIN SYSTEMS INC. Full timeOracle HCM QA AnalystLocation: Overland Park, KS- Need locals only- HybridInterview: VirtualContract to Hire- 6+ monthsVisa : GC USC JD:Summary: Client is looking for a QA Analyst with Oracle HCM or similar ERP system experience. We need your help to provide support for the QA & testing activities on this implementation. You'll partner with Client's team...
-
Behavior Support Technician
6 days ago
Overland Park, Kansas, United States BlazerJobs Full timePosition OverviewWe are looking for a dedicated and empathetic Behavior Support Technician to join our team. This full-time role involves working closely with students to implement behavior intervention strategies that foster their academic and social growth.Role Details:Job Type: Full Time (37.5 hours per week)Compensation: Competitive hourly rateLocation:...
-
Business Systems Analyst III
1 month ago
Overland Park, Kansas, United States Zurich Insurance Company Ltd. Full timeZurich North America is currently hiring a Business Systems Analyst III working out of our Overland, KS office. The Business Systems Analyst III will support Direct Markets. Direct Markets serves as a leading provider of Property and Casualty (P&C) and Finance and Insurance (F&I) products and services for franchised dealerships and rental operations across...
-
Sr Benefits Analyst
1 month ago
Overland Park, Kansas, United States Black & Veatch Family of Companies Full timeTogether, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...
-
Analyst, Finance
1 month ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
Sr Analyst, Finance
1 month ago
Overland Park, Kansas, United States TMobile Full timeBe unstoppable with usT-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...