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Guest Services Representative

2 months ago

Overland Park, Kansas, United States Embassy Suites by Hilton Kansas City Overland Park Full time
Job Summary

A reputable hospitality organization, Embassy Suites by Hilton Kansas City Overland Park, is seeking a skilled and dedicated professional to fill the role of Front Desk/Guest Services. This position offers a competitive hourly compensation between $16 and $21.

Key Responsibilities
  • Generate financial reports and occupancy data to inform business decisions
  • Supervise front office staff to ensure exceptional guest service and high-quality customer experience
  • Address guest inquiries and complaints in a professional and courteous manner
  • Manage front desk budget and supplies to optimize operational efficiency
  • Oversee front desk operations to ensure maximum customer satisfaction and loyalty
Requirements
  • 2+ years of experience in office management within the hospitality industry
  • High school diploma or equivalent (GED) required
  • Strong communication, management, and multitasking skills
  • Prior experience in hospitality for at least 1 year
  • Proficiency in bookkeeping and Microsoft Office tools
About the Company

Embassy Suites by Hilton Kansas City Overland Park is a thriving, full-service hotel known for its high occupancy rates. Join a stable management team and be a part of a dynamic organization that values excellence and customer satisfaction.