Client Relationship Manager

2 weeks ago


Columbus, Ohio, United States Five Hundred Degrees Studio Full time
Job Overview

We are seeking a dedicated Client Relationship Manager to join our Account Service team at Five Hundred Degrees Studio. This role is essential for nurturing client partnerships, overseeing creative initiatives, and ensuring the effective delivery of projects.

The ideal candidate is a proactive and enthusiastic individual who thrives in a dynamic agency setting. As a Client Relationship Manager, you will be a key communicator and collaborator, effectively representing both the client’s interests and the agency’s capabilities. Our agency is committed to delivering exceptional client service characterized by organization, proactivity, and composure.

Key Responsibilities:

  • Provide daily support to clients and account teams; balance client expectations with agency resources and market conditions.
  • Develop and sustain positive client relationships; serve as the main point of contact, maintaining consistent communication to address needs and concerns, and keep clients informed about project statuses.
  • Oversee specific components of various large-scale projects from inception to completion, coordinating with relevant stakeholders to ensure timely delivery.
  • Create briefs for small to mid-scale projects; clearly communicate project goals and requirements based on client input.
  • Address any challenges or conflicts that arise during projects, striving to find prompt solutions that satisfy both the agency and the client.
  • Conduct Quality Assurance; review design elements to ensure alignment with brand standards, and verify the final product for grammatical accuracy, factual correctness, brand consistency, and adherence to the agency's tone and voice.
  • Collaborate cross-functionally with internal teams to address client concerns; foster and maintain strong working relationships with various agency departments.

Qualifications:

  • Associate or bachelor’s degree in communications, marketing, or a related field, along with 2-4 years of relevant experience.
  • Previous agency experience is highly desirable.
  • Familiarity with creative advertising processes is essential.
  • Proficiency in MS Office Suite; knowledge of Keynote is an advantage.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and ability to perform in a fast-paced, high-volume environment.
  • Self-motivated with effective problem-solving abilities.

Physical & Travel Requirements:

  • Capability to work in a fast-paced and occasionally high-pressure environment.
  • Stamina for extended periods of sitting, standing, and walking.
  • Willingness to travel up to 15-20% of the year as necessary for client meetings, industry events, or other relevant engagements.


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