Client Services Manager
2 weeks ago
Client Services Manager (Facility Solutions Manager)
About City-Wide:
City Wide is a leading entity in the facility management sector, overseeing services for property owners and managers. With a robust presence across North America and ambitious growth plans, City Wide boasts a legacy of excellence and expansion.
Position Overview:
Oversee all facets of client engagement, focusing on retention and service enhancementDevelop and implement customized service plans tailored to individual client needsNegotiate contracts for supplementary services and manage relationships with contractorsEnsure exceptional quality and client satisfaction through thorough inspections and follow-up actionsSupervise Night Managers to guarantee service deliveryMaintain effective communication with clients, Operations Leadership, and contractorsEngage in payroll processes and assist in addressing client concernsKeep precise client documentation and collaborate with Accounting for invoice managementQualifications:
3-5 years of experience in sales and management within the facility management industryDetail-oriented with strong follow-through capabilitiesExcellent communication skills and proficiency in Microsoft Office SuiteAccess to reliable transportation is essentialCompensation and Benefits:
Attractive compensation package including comprehensive Medical, Dental, and Vision Insurance, along with 401(K) options.
Become a part of City-Wide's dedicated team and contribute to our ongoing success.
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