Automotive Service Manager

3 days ago


Santa Ana, California, United States Bridgestone Americas Full time
Job Summary

Bridgestone Americas is seeking a highly skilled Automotive Service Manager to join our team. As a key member of our retail operations, you will be responsible for managing customer relationships, supervising vehicle technicians, and ensuring high-quality service standards.

Key Responsibilities
  • Assign and schedule work duties to auto service staff according to individual skill level
  • Serve all automotive service needs of customers
  • Oversee the hiring and training of an effective auto service team
  • Ensure high teammate retention
  • Maintain compliance with quality standards
  • Develop customer satisfaction and retention
  • Other duties as assigned
Requirements
  • 2-year degree or equivalent
  • Minimum 4 years of auto service technical experience
  • 1 year of service manager or service writer experience
  • Problem-solving skills, including customer complaints
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
  • Capacity to lead and coach others
  • Teammate and customer/communication skills
  • Ability to recruit and select technicians and general service teammates successfully according to store requirements
  • Willingness to continue education and remain current in automotive repair issues
  • Must have completed all current and required BSRO store education courses & modules required for this position
  • Must have a valid automotive driver's license at all times in order to test drive customer's vehicles
Equal Employment Opportunity

Bridgestone Americas is proud to be an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.



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