Automotive Service Manager
3 days ago
Bridgestone Americas is seeking a highly skilled Automotive Service Manager to join our team. As a key member of our retail operations, you will be responsible for managing customer relationships, supervising vehicle technicians, and ensuring high-quality service standards.
Key Responsibilities- Assign and schedule work duties to auto service staff according to individual skill level
- Serve all automotive service needs of customers
- Oversee the hiring and training of an effective auto service team
- Ensure high teammate retention
- Maintain compliance with quality standards
- Develop customer satisfaction and retention
- Other duties as assigned
- 2-year degree or equivalent
- Minimum 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem-solving skills, including customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all current and required BSRO store education courses & modules required for this position
- Must have a valid automotive driver's license at all times in order to test drive customer's vehicles
Bridgestone Americas is proud to be an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
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