Technical Systems Specialist

3 days ago


Verona, New York, United States Oneida Innovations Group Full time
Job Summary

We are seeking a highly skilled Technical Systems Analyst to join our team at Oneida Innovations Group. The successful candidate will be responsible for supporting the operation of computer systems, monitoring performance, and making corrections or improvements as needed.

Key Responsibilities
  • Supports the operation of computer systems, including startup, monitoring, and shutdown.
  • Assesses system performance and makes corrections or improvements as needed.
  • Exhibits superior troubleshooting techniques to resolve issues quickly and minimize business impact.
  • Develops and maintains Operations Procedures and Manuals.
  • Establishes and follows Standard Operating Policies and Procedures for managing systems.
  • Ensures backup schedules are processed and tapes are rotated for offsite storage.
  • Provides 1st and 2nd Level Support for all systems and escalates trouble tickets as required.
  • Opens trouble tickets as required.
  • Conducts remote control of servers and desktops as required during troubleshooting.
  • Places service calls for hardware and software as required.
  • Resolves trouble tickets quickly in accordance with support model and Service Level Agreements.
  • Monitors and initiates batch processing or work requests as required.
  • Ensures all system backups of data run as scheduled and performs all required tasks to protect the organization.
Requirements
  • Degree in Computer Science or related field, or equivalent experience of at least four years in an IT environment.
  • Experience in resolving computer user difficulties.
  • Excellent troubleshooting skills and ability to escalate issues to the next support level.
  • General knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols.
  • Basic understanding of Windows operating systems.
  • Flexibility to work any shift, including 24X7 coverage support.
  • Knowledge of Microsoft Office, Windows, and basic networking concepts.
  • Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning.
  • Knowledge of end-user device hardware support, including PCs, monitors, keyboards, mice, drivers, firmware, printers, and laptops.
  • Detail-oriented and able to work effectively in a multi-tasking environment.
  • Understanding of VPN and TFP.
  • Understanding of Incident Management and Response.
Desired Qualifications
  • Industry certification.
  • Experience in an Information Technology Call Center.
  • Demonstrated experience working with gaming and/or hospitality systems.
  • Working knowledge of transaction processing and data flow in a large enterprise computing environment.


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