Technical Systems Analyst

4 weeks ago


Verona Beach, United States Oneida Innovations Group Full time
Job Summary

We are seeking a highly skilled Technical Systems Analyst to join our team at Oneida Innovations Group. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems, monitoring their performance, and making necessary corrections or improvements.

Key Responsibilities
  • Support the startup, monitoring, control, and shutdown of computer systems using administrator consoles and remote site equipment.
  • Continuously assess system performance to maintain operational standards and make necessary adjustments.
  • Exhibit superior troubleshooting techniques to resolve issues quickly and minimize business impact.
  • Develop and maintain Operations Procedures and Manuals, ensuring timely modifications to support change implementation.
  • Establish and follow Standard Operating Policies and Procedures for managing systems.
  • Ensure backup schedules are processed and tapes are rotated for offsite storage.
  • Provide 1st and 2nd Level Support for all systems, escalating trouble tickets as required.
  • Conduct remote control of servers and desktops during troubleshooting, and place service calls for hardware and software as needed.
  • Resolve trouble tickets promptly in accordance with support models and Service Level Agreements.
  • Monitor and initiate batch processing or work requests as required.
  • Ensure all system backups run as scheduled and perform necessary tasks to protect the organization.
Requirements
  • Degree in Computer Science or related field, or equivalent experience of at least four years in an IT environment.
  • Experience in resolving user difficulties and excellent troubleshooting skills.
  • General knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols.
  • Basic understanding of Windows operating systems and flexibility to work any shift.
  • Knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts.
  • Comfortable supporting administrator-level functionality across operating systems.
  • Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, and Virus Scanning.
  • Knowledge of end-user device hardware support, including PCs, monitors, keyboards, and printers.
  • Detail-oriented and able to work effectively in a multi-tasking environment.
Desired Qualifications
  • Industry certification
  • Experience in an Information Technology Call Center
  • Demonstrated experience working with gaming and/or hospitality systems
  • Working knowledge of transaction processing and data flow in a large enterprise computing environment


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