Technical Systems Analyst
24 hours ago
We are seeking a highly skilled Technical Systems Analyst to join our team at Oneida Innovations Group. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems, monitoring their performance, and making necessary corrections or improvements.
Key Responsibilities- Support the startup, monitoring, control, and shutdown of computer systems using administrator consoles and remote site equipment.
- Continuously assess system performance to maintain operational standards and make necessary adjustments.
- Exhibit superior troubleshooting techniques to resolve issues quickly and minimize business impact.
- Develop and maintain Operations Procedures and Manuals, ensuring timely modifications to support change implementation.
- Establish and follow Standard Operating Policies and Procedures for managing systems.
- Ensure backup schedules are processed and tapes are rotated for offsite storage.
- Provide 1st and 2nd Level Support for all systems, escalating trouble tickets as required.
- Conduct remote control of servers and desktops during troubleshooting, and place service calls for hardware and software as needed.
- Resolve trouble tickets promptly in accordance with support models and Service Level Agreements.
- Monitor and initiate batch processing or work requests as required.
- Ensure all system backups run as scheduled and perform necessary tasks to protect the organization.
- Degree in Computer Science or related field, or equivalent experience of at least four years in an IT environment.
- Experience in resolving user difficulties and excellent troubleshooting skills.
- General knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols.
- Basic understanding of Windows operating systems and flexibility to work any shift.
- Knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts.
- Comfortable supporting administrator-level functionality across operating systems.
- Experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, and Virus Scanning.
- Knowledge of end-user device hardware support, including PCs, monitors, keyboards, and printers.
- Detail-oriented and able to work effectively in a multi-tasking environment.
- Industry certification
- Experience in an Information Technology Call Center
- Demonstrated experience working with gaming and/or hospitality systems
- Working knowledge of transaction processing and data flow in a large enterprise computing environment
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Technical Systems Analyst
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Verona, New York, United States Oneida Innovations Group Full timeJob SummaryWe are seeking a highly skilled Technical Systems Analyst to join our team at Oneida Innovations Group. As a Technical Systems Analyst, you will be responsible for supporting the operation of computer systems, monitoring their performance, and making corrections or improvements as needed.Key ResponsibilitiesSupport the operation of computer...
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Technical Systems Specialist
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Verona Beach, United States Oneida Innovations Group Full timeJob Title: Technical Systems AnalystAt Oneida Innovations Group, we are seeking a highly skilled Technical Systems Analyst to join our team. As a Technical Systems Analyst, you will play a critical role in ensuring the smooth operation of our computer systems.Key Responsibilities:Support the startup, monitoring, control, and shutdown of computer systems...
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Verona Beach, United States Oneida Innovations Group Full timeJob SummaryWe are seeking a highly skilled Technical Systems Analyst to join our team at Oneida Innovations Group. As a Technical Systems Analyst, you will be responsible for supporting the operation of our computer systems, monitoring their performance, and making corrections or improvements as needed.Key ResponsibilitiesSupport the startup, monitoring,...
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Verona, New York, United States Oneida Innovations Group Full timeJob Title: Technical Systems AnalystAt Oneida Innovations Group, we are seeking a highly skilled Technical Systems Analyst to join our team. As a Technical Systems Analyst, you will be responsible for ensuring the smooth operation of our computer systems, monitoring their performance, and making necessary corrections or improvements.Key...
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