Technical Systems Specialist
5 days ago
We are seeking a highly skilled Technical Systems Analyst to join our team at Oneida Innovations Group. As a Technical Systems Analyst, you will be responsible for supporting the operation of our computer systems, monitoring their performance, and making corrections or improvements as needed.
Key Responsibilities- Support the startup, monitoring, control, and shutdown of computer systems using administrator consoles and remote control units.
- Continuously assess the performance of computer systems to maintain operational parameters and standards.
- Exhibit superior troubleshooting techniques to resolve issues quickly and minimize business impact.
- Develop and maintain Operations Procedures and Manuals, ensuring timely modifications to support change implementation.
- Establish and follow Standard Operating Policies and Procedures for managing systems.
- Ensure backup schedules are processed and tapes are rotated for offsite storage.
- Perform 1st and 2nd Level Support for all systems, escalating trouble tickets as required.
- Conduct remote control of servers and desktops during troubleshooting.
- Place service calls for hardware and software as needed.
- Resolve trouble tickets quickly, adhering to support models and Service Level Agreements.
- Monitor and initiate batch processing or work requests as required.
- Ensure all system backups run as scheduled and perform necessary tasks to protect the organization.
- Degree in Computer Science or related technical field, or equivalent experience of at least four years in an IT environment.
- Experience in resolving computer user difficulties and excellent troubleshooting skills.
- General knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols.
- Basic understanding of Windows operating systems and Microsoft Office.
- Flexibility to work any shift, with 24X7 coverage support.
- Knowledge of corporate infrastructure packages, end-user device hardware support, and VPN/TFP.
- Detail-oriented and able to work effectively in a multi-tasking environment.
- Industry certification.
- Experience in an Information Technology Call Center.
- Demonstrated experience working with gaming and/or hospitality systems.
- Working knowledge of transaction processing and data flow in a large enterprise computing environment.
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