Patient Care Intake Specialist

2 weeks ago

Woburn, Massachusetts, United States New England Life Care Full time
Job Overview

New England Life Care (NELC) stands as a leader in home infusion therapy within New England, distinguished as the region's sole non-profit provider. NELC collaborates with over 70 hospital systems across Maine, New Hampshire, and Massachusetts, ensuring that patients receive care that aligns with the highest standards of excellence in healthcare delivery.

Work Environment: At NELC, we are committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to consider this opportunity, even if their experience does not meet every requirement listed. You may still be the ideal candidate we seek.

Position Summary: We currently have openings for Intake Coordinators at various branch locations. These positions are full-time, non-exempt, and come with a comprehensive benefits package. The successful candidates will possess strong interpersonal skills, effective communication abilities, and the capacity to remain organized while working independently.

Role Responsibilities:

  • Compile and maintain initial Patient Profiles for therapy, ensuring distribution to relevant healthcare team members.
  • Manage incoming calls for the Intake Workgroup, documenting all communications appropriately.
  • Facilitate effective communication with pharmacy, reimbursement, and delivery teams regarding patient referrals and ongoing issues.
  • Collaborate with the Liaison/Care Coordination team to streamline discharge processes.
  • Relay patient requirements and status changes to infusion and reimbursement teams, as well as nursing staff.
  • Document all patient-related interactions in clinical records accurately.
  • Update patient supply requirements and ensure proper documentation of delivery requests.
  • Correct any discrepancies in patient files as identified through daily reports.
  • Adhere to professional appearance standards set by NELC.

Qualifications:

  • Preferred: Associate of Arts degree.
  • Experience in a medical office setting is advantageous.
  • Familiarity with medical terminology is preferred.

Desired Skills:

  • Strong verbal and written communication skills.
  • Excellent organizational abilities.
  • Customer service orientation.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • A positive, collaborative attitude is crucial.

Equal Opportunity Employer

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