Customer Care Advisor

1 week ago

Addison, Texas, United States EVO Payments International Full time

Overview

As a Customer Support Representative at EVO Payments International, your primary role will involve engaging with customers, including merchants, Independent Sales Organizations (ISOs), Independent Business Analysts (IBAs), Sales Agents, Alliance Partners, and vendors. You will be the voice of the company, ensuring that all inquiries regarding products and services are addressed promptly and professionally.

Key Responsibilities:

  • Communicate effectively with merchants and partners via phone to provide information on account inquiries and resolve complaints.
  • Document customer interactions and transactions in the EVO CRM system, ensuring accurate records of inquiries and actions taken.
  • Investigate service or billing complaints to determine appropriate resolutions.
  • Ensure that necessary changes are implemented to address customer issues.
  • Direct unresolved grievances to the appropriate departments for further action.
  • Clarify service charges and explain payment processes, including deposits and refunds.
  • Identify potential sales opportunities and recommend relevant products and services.
  • Suggest enhancements to products and services to mitigate future issues.
  • Manage your workload efficiently, completing assigned tasks in a timely manner.
  • Initiate follow-up calls for escalated cases requiring additional research.
  • Respond to incoming emails promptly.
  • Utilize both Front-End and Back-End systems to research customer accounts.
  • Handle sensitive documents in compliance with company policies.
  • Escalate customer complaints to designated teams as necessary.
  • Follow management scripts to assist with call handling and reporting.
  • Understand and strive to improve Net Promoter Score metrics related to customer satisfaction.
  • Maintain accurate time management records.
  • Participate in job-related projects and additional duties as assigned.

Qualifications:

  • Minimum of 2 years of experience in Customer Service is preferred.
  • High School diploma or equivalent required.
  • Excellent verbal communication and active listening skills.
  • Strong customer orientation with the ability to adapt to various personalities.
  • Effective problem-solving and analytical skills.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Basic knowledge of CRM systems and practices.
  • Proficient in basic computer skills, including navigating Windows applications.
  • Familiarity with MS Office applications (Outlook, Excel, Word).

All candidates must successfully complete a drug test, background check, and credit evaluation.

Why Join Us?

At EVO Payments International, you will have the opportunity to learn and grow within a leading global payments company. We offer a competitive salary and a comprehensive benefits package, including a 401k with matching contributions, generous paid time off, and medical, dental, and vision coverage, among other perks.

Experience a collaborative culture that fosters innovation and supports a healthy work-life balance. Explore global career opportunities and pathways for advancement.

Equal Opportunity Employer

EVO Payments Inc. is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, sexual orientation, age, national origin, ethnicity, disability, veteran status, or any other protected status as defined by federal, state, or local law.

  • Customer Service Representative

    3 days ago

    Addison, Texas, United States HOME CARE DELIVERED, INC. Full time

    Job SummaryHome Care Delivered, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.Key ResponsibilitiesAccurately perform...

  • Customer Care Associate

    2 weeks ago

    Addison, Texas, United States American Flyers Full time

    Customer Service RepresentativeJoin a well-established flight training organization seeking a dedicated Customer Service Representative. This role involves a variety of administrative tasks, including data management, supporting senior leadership, and coordinating daily schedules for both staff and students.Key Responsibilities:Provide exceptional customer...

  • Financial Client Advisor

    2 weeks ago

    Addison, Texas, United States BankTalent HQ Full time

    About Us:At BankTalent HQ, we prioritize our people and culture as the foundation of our success. We believe that every individual matters, and this philosophy is integrated into every aspect of our organization.To excel in providing exceptional service to our clients, we understand the importance of having a diverse and inclusive team that brings a variety...

  • Enterprise Sales Representative

    5 days ago

    Addison, Texas, United States ServiceNow Full time

    Job DescriptionThe Commercial Account Executive will generate new business sales revenue from software licenses within customers in the Dallas Metro area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities...

  • Enterprise Sales Representative

    5 days ago

    Addison, Texas, United States ServiceNow Full time

    Job DescriptionThe Commercial Account Executive will generate new business sales revenue from software licenses within customers in the Dallas Metro area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing field-based sales activities...

  • Customer Success Professional

    3 days ago

    Addison, Texas, United States Tanium Full time

    About the RoleTanium is seeking a highly motivated and detail-oriented Customer Success Intern to join our team. As a Customer Success Intern, you will have the opportunity to work closely with our senior team members to support customer value realization and drive desired results.Key ResponsibilitiesCollaborate with account teams to ensure successful...

  • Senior Business Development Executive

    5 days ago

    Addison, Texas, United States ServiceNow Full time

    Job DescriptionCommercial Account ExecutiveThe Commercial Account Executive will drive new business sales revenue from software licenses within customers in the Dallas Metro area with 1,000 to 5,000 employees. This will be achieved through territory planning, including researching prospect customers, using business development strategies and completing...

  • Senior Living Sales Advisor

    2 weeks ago

    Addison, Texas, United States Capital Senior Living Full time

    Capital Senior Living is a prominent provider of independent living, assisted living, and memory care services for older adults. The organization manages numerous communities that offer a welcoming, secure, and affordable environment where residents can cultivate friendships, engage in enriching activities, and receive tailored support from a dedicated team...

  • Client Success Specialist

    2 weeks ago

    Addison, Texas, United States ServiceNow Full time

    Company Overview At ServiceNow, we empower organizations to enhance their operations through innovative technology. Our dynamic team is driven by a shared vision to create impactful solutions for our clients and communities. We believe that your most exceptional work is achieved when you are supported in your personal and professional journey. Together, we...

  • Philanthropy Coordinator

    5 days ago

    Addison, Texas, United States Elevated Education LLC Full time

    About Elevated Education LLCElevated Education LLC is a pioneering non-profit organization dedicated to providing innovative education solutions. We are committed to empowering students with a unique aviation-centric STEM environment, fostering a culture of entrepreneurship and community engagement.Job SummaryWe are seeking a highly motivated and experienced...

  • Client Care Representative

    2 weeks ago

    Addison, Texas, United States Elle Seller Full time

    Job OverviewThe Customer Support Specialist at Elle Seller plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer queries, and ensuring a high level of customer satisfaction. This position demands exceptional communication skills, a dedication to customer service, and the capability...

  • Client Success Strategist

    2 weeks ago

    Addison, Texas, United States ServiceNow Full time

    Company Overview At ServiceNow, we empower organizations to operate seamlessly, leveraging our innovative technology to enhance the way the world works. Our dynamic team is driven by a shared passion for progress and creativity, ensuring that we remain at the forefront of industry advancements. We believe that your most impactful contributions stem from a...

  • Enterprise Solutions Architect

    2 weeks ago

    Addison, Texas, United States ServiceNow Full time

    Job OverviewCompany OverviewFounded in 2004 in San Diego, California, ServiceNow has evolved into a leading global provider of innovative AI-driven technology solutions. With a clientele that includes over 8,100 customers and 85% of the Fortune 500, our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work...

  • Senior Medical Liaison

    2 weeks ago

    Addison, Texas, United States Rhythm Pharmaceuticals Full time

    Position OverviewCompany BackgroundRhythm Pharmaceuticals is a leading biopharmaceutical organization dedicated to enhancing the lives of individuals affected by rare neuroendocrine disorders. Our mission focuses on developing innovative therapies for conditions that have historically lacked effective treatment options, while also providing substantial...

  • Technical Support Representative

    5 days ago

    Addison, Texas, United States Sun Technologies Full time

    Job SummaryAt Sun Technologies, we are seeking a highly skilled and experienced Customer Care Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring contractual obligations with customers are met on a work order and systems basis.Key Responsibilities:Coordinate activities associated with...

  • Receivables Management Specialist

    2 weeks ago

    Addison, Texas, United States Jobot Full time

    Accounts Receivables Specialist sought for a dynamic flooring organizationThis Jobot Job is hosted by: Byron JohnsonSalary: $70,000 - $85,000 annuallyAbout Us:Founded in 1987, we are a leading flooring provider in the Southeast, dedicated to serving multifamily residences. Our commitment to exceptional service has transformed our original vision into a...

  • Receivables Management Specialist

    2 weeks ago

    Addison, Texas, United States Jobot Full time

    Accounts Receivables Specialist sought for a dynamic flooring enterpriseThis Jobot Job is hosted by: Byron JohnsonSalary: $70,000 - $85,000 annuallyAbout Us:Founded in 1987, we are a leading flooring provider in the Southeast, dedicated to serving multifamily residences.Our Mission:To be the premier flooring provider in the Southeast, ensuring exceptional...

  • Pharmacy Manager

    3 days ago

    Addison, Texas, United States CVS Health Full time

    Job SummaryCVS Health is seeking a highly skilled and dedicated Pharmacy Manager to lead our pharmacy team. As a Pharmacy Manager, you will be responsible for overseeing the daily operations of our pharmacy, ensuring the highest level of patient care and satisfaction.Key ResponsibilitiesLead and direct a team of pharmacy staff, including pharmacists and...

  • Checkout Clerk

    1 week ago

    Addison, Texas, United States Quality Food Centers Inc Full time

    Position Title: CashierLocation: Quality Food Centers IncPosition Type: EmployeeFLSA Status: Non-ExemptPosition Overview:Deliver an exceptional shopping experience through outstanding service. Foster a safe and tidy environment that encourages customer loyalty. Uphold the Customer 1st philosophy and motivate team members to provide superior customer care....

  • Receivables Management Specialist

    2 weeks ago

    Addison, Texas, United States Jobot Full time

    Accounts Receivables Specialist sought for a dynamic flooring organizationThis Jobot Job is hosted by: Byron JohnsonSalary: $70,000 - $85,000 annuallyAbout Us:Established in 1987, our company is dedicated to becoming the premier flooring provider in the Southeast for multifamily residences. With over 800 dedicated professionals across 30 locations...