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Customer Service Representative

2 months ago

Addison, Texas, United States HOME CARE DELIVERED, INC. Full time
Job Summary

Home Care Delivered, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.

Key Responsibilities
  • Accurately perform each step in the process from order to ship, including initial engagement and customer intake, data entry, insurance verification, prior authorization, and shipping.
  • Ensure compliance with established regulatory requirements and department and company standards and procedures.
  • Effectively communicate with healthcare professionals and customers to provide updates on patient order status, building professional relationships with key decision-makers.
  • Thoroughly note patient accounts when action is required or taken, and/or upon each completed or attempted contact with the patient.
  • Expedites service in situations requiring urgent attention as determined by management.
  • Provide patients with a comprehensive explanation of required documents and explain how to complete required documents, as necessary.
  • Identify opportunities for improvement and contribute to solutions to enhance workflow efficiency and enhance the customer's experience.
  • Maintain appropriate level of communication and confidentiality.
Requirements
  • High School Diploma or GED
  • Call Center experience in a customer service role
  • Medical experience is helpful, such as medical office or CNA
  • MS Office knowledge
  • Preference given to bilingual candidates
Physical Requirements
  • Sitting: Ability to sit for extended periods, typically 6-8 hours a day, while working at a computer station.
  • Manual Dexterity: Proficiency in using a keyboard, mouse, and other computer peripherals for data entry and communication purposes.
  • Visual Acuity: Ability to view a computer screen for prolonged periods, with good visual acuity to read small print and accurately enter data.
  • Hearing: Adequate hearing ability, with or without correction, to understand and respond to customer inquiries via telephone or other audio equipment.
  • Repetitive Movements: Regular use of the hands, wrists, and fingers to perform repetitive tasks such as typing and using a mouse.
Benefits
  • Medical/Dental/Vision Insurance
  • Health Savings Account
  • Life Insurance
  • 401K Plan
  • Paid Holidays
  • Competitive PTO schedule that includes vacation, sick, and personal days
  • Paid training
  • Casual dress code