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Client Care Representative

2 months ago

Addison, Texas, United States Elle Seller Full time
Job Overview

The Customer Support Specialist at Elle Seller plays a crucial role in delivering outstanding service by managing both incoming and outgoing communications, addressing customer queries, and ensuring a high level of customer satisfaction. This position demands exceptional communication skills, a dedication to customer service, and the capability to thrive in a dynamic work environment.

Key Responsibilities

  • Professionally manage incoming and outgoing customer communications.
  • Provide precise information regarding products and services to clients.
  • Effectively resolve customer concerns and complaints promptly.
  • Maintain and update customer records accurately in the database.
  • Refer complex issues to the relevant department or supervisor as needed.
  • Achieve performance objectives, including call handling metrics and customer satisfaction benchmarks.
  • Stay informed about company offerings, services, and policies to ensure accurate customer guidance.
  • Collaborate with team members to meet departmental goals.

Qualifications

  • High school diploma or equivalent; additional training or certification in customer service is advantageous.
  • Prior experience in a call center or customer service environment is preferred.
  • Exceptional verbal and written communication abilities.
  • Strong problem-solving skills and a proactive customer service approach.
  • Capacity to operate in a fast-paced setting and manage high call volumes.
  • Familiarity with call center software and other relevant computer applications.
  • Customer-oriented mindset with a courteous and professional demeanor.

Benefits:

  • Competitive compensation package.
  • Comprehensive health, dental, and vision coverage.
  • Paid time off and holiday benefits.
  • Opportunities for career growth and professional development.
  • Retirement savings plan with employer matching.


Salary

$850 - $1100 /week

Job Type

Full-time

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