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Sales Support Specialist

2 months ago

Escondido, California, United States Best Buy Full time

Customer Service Specialist at Best Buy

Position Overview

The Customer Service Specialist plays a crucial role in delivering exceptional service to our customers. This position is focused on ensuring quick, friendly, and precise handling of all customer transactions. Key responsibilities include:

  • Facilitating customer transactions, including new orders, returns, and exchanges, with efficiency and accuracy.
  • Providing comprehensive solutions by offering Accessories and Service Contracts during the sales process.
  • Assisting Sales Specialists with customer follow-ups, coordinating deliveries, and managing purchase order reconciliations.
  • Handling incoming inquiries and preparing necessary shipping documentation.
  • Conducting report reconciliations and maintaining daily financial entries.
  • Organizing the Customer Service workspace to enhance operational efficiency.
  • Supporting inventory management tasks, including receiving products and processing customer pickups.

Qualifications

Basic Requirements:

  • High School Diploma or equivalent.
  • At least one year of experience in customer service or retail sales.

Preferred Qualifications:

  • Associate degree or higher in Business Management or a related field.

This role is essential in maintaining the high standards of customer satisfaction that Best Buy is known for.