Business Development Manager

3 weeks ago

Chicago, Illinois, United States Intercom Full time

Role Overview

As a key member of our team, you will be responsible for driving the growth and expansion of our business in Latin America. This role requires a strong understanding of our products and services, as well as excellent communication and relationship-building skills.

Key Responsibilities

Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling our solutions.

Provide timely and accurate forecasts and clear visibility on revenue performance.

Maintain up-to-date knowledge of our evolving products and processes.

Create tailored demonstrations for clients and engage in team development and mentoring.

Represent the voice of the customer to cross-functional partners, including Marketing and Product.

Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team.

Develop and present growth plans, strategizing time accordingly and prioritizing key accounts.

Network within accounts to connect with key stakeholders, influence decisions, and drive engagement.

Participate in virtual and in-person events to showcase our solutions and represent the company.

Successfully negotiate contracts with procurement to protect our book of business.

Requirements

4+ years experience in a closing role.

2+ years of SaaS experience selling similar products.

Must be proficient in Portuguese, fluency in Spanish also preferred.

Strong sales instincts and track record hitting and exceeding quota.

Work closely with the Customer Success team to ensure clients are receiving the maximum value from our products and services.

Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.

Exceptional written and verbal communicator with strong presentation skills.

Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes.

Ability to close net new business in a competitive landscape.

Exhibits a growth mindset, intellectual curiosity, and ambition.

Excellent attention to detail.

Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo.

Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support.

Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities.

What We Offer

We are a well-treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us :)

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Regular compensation reviews - great work is rewarded

Flexible paid time off policy

Paid Parental Leave Program

401k plan & match

In-office bicycle storage

Fun events for Intercomrades, friends, and family

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