IT Systems Support Specialist

2 weeks ago

Leavenworth, Kansas, United States Link Solutions Full time
Company Overview

Link Solutions, Inc. is dedicated to providing dependable and efficient Information Technology services to government entities, addressing critical mission requirements. Our extensive offerings include Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

If you seek a forward-thinking technology firm that prioritizes innovation and has a vision for the future of technology, Link Solutions is your ideal choice. We emphasize quality and compliance, guided by our philosophy of "Mission First, Customer Always."

We hold certifications in ISO 9001:2015, ISO 20000:2018, and ISO 27001:2013, and have been appraised for CMMI ML3 for Services and Development.

Position Overview

Link Solutions is in search of a PC Systems Specialist to enhance our team.
  • Must be a US Citizen
  • Non-remote position (relocation incentives available)
The PC Systems Specialist will provide support to the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6. This role involves delivering a variety of computer hardware and software services to end users, ensuring the smooth operation of government IT systems.

This position offers the chance to engage in innovative projects while contributing to national security efforts.

Key Responsibilities:
  • Install, configure, and troubleshoot PC/server hardware and software.
  • Manage software upgrades and optimize operating systems for enhanced performance.
  • Set up network interfaces and Internet connections; identify and resolve network issues.
  • Install and maintain specialized software, ensuring data security and documenting procedures.
  • Develop and implement standards for current and future information systems.
  • Lead multiple projects, providing technical guidance and subject matter expertise.
  • Assist users with support tickets for the Training Management Directorate (TMD).
  • Report project status and tasks to Senior Leadership.
  • Provide help desk support, diagnosing issues and offering temporary solutions.
  • Respond to user inquiries, offering technical assistance on PC systems and applications.
  • Coordinate support efforts with the local Network Enterprise Center.
Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required for this position.

Qualifications:
  • US Citizenship required.
  • Ability to obtain and maintain a Tier 3 Secret Clearance.
  • BA/BS degree in Engineering, Computer Science, Information Systems, or a related field, or five (5+) years of experience in a desktop support role with a solid understanding of computer science principles, or an IAT Level II Certification (CompTIA Security+ CE or equivalent).
  • Experience with SharePoint site administration and optimization.
Preferred Qualifications:
  • Active Tier 3 Secret Security Clearance.
  • Strong problem-solving skills with a knack for troubleshooting complex issues.
  • Self-motivated individual requiring minimal supervision.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively.
Additional Information

This opportunity is contingent upon successful contract award and negotiation.

Link Solutions, Inc. offers a competitive compensation and benefits package, including paid holidays, paid time off, medical, dental, vision, company-paid disability insurance, life insurance, referral bonuses, relocation reimbursement, certification reimbursement, retirement plans, and more.

Link Solutions, Inc. is an Equal Opportunity Employer. We participate in the E-Verify Employment Verification Program. All information will be kept confidential according to EEO guidelines.

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