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Client Engagement Specialist

2 months ago

Louisville, Kentucky, United States Trane Technologies Full time

At Trane Technologies TM, through our brands including Trane and Thermo King, we develop pioneering climate solutions for buildings, residences, and transportation that challenge conventional limits for a sustainable future. Our team embraces the world's challenges and envisions impactful opportunities. We are committed to fostering a better tomorrow by empowering our workforce to thrive both professionally and personally.

What we offer:

Join us in making a significant difference in customer satisfaction and our overall achievements. As a Client Engagement Specialist, you will assume the role of a trusted consultant for clients, ensuring their requirements are met seamlessly and effectively. Your expertise will be vital in addressing any issues or inquiries related to products or services, ensuring the prompt delivery of high-quality solutions. With a meticulous approach, your duties will include processing client orders, swiftly responding to questions, and delivering exceptional solutions to enhance customer satisfaction and drive future sales. A successful Client Engagement Specialist possesses a comprehensive understanding of product offerings, meets sales objectives, and takes ownership of the order management processes.

Thrive in your career and personal life:

  • Benefits commence on DAY ONE for you and your family, including health coverage and holistic wellness initiatives featuring generous incentives – WE DARE TO CARE.
  • Family support benefits encompass fertility assistance and adoption/surrogacy support.
  • 401K matching up to 6%, along with an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including provisions for volunteer and parental leave.
  • Opportunities for education and training through company programs, alongside tuition assistance and student debt support.
  • Discover more about our benefits here.

Your responsibilities:

  • Proactively engages with clients via phone, taking the initiative to thoroughly understand their needs and provide timely and effective solutions.
  • Collaborates with Account Managers to service accounts and drive revenue growth.
  • Actively identifies potential sales opportunities for Account Managers and the District, consistently seeking ways to add value for clients.
  • Enhances sales by maintaining up-to-date knowledge of all product offerings and demonstrating technical expertise to provide compelling customer value propositions.
  • Drives sales by recognizing related products or additional needs and informing clients about product promotions and enhancements to orders.
  • Identifies optimal methods to resolve issues and ensure client satisfaction while adhering to company policies.
  • Conducts outbound calls to promote new products.
  • Executes quote and order management processes with a high degree of accuracy to expedite fulfillment and ensure client satisfaction and timely delivery.

Your qualifications:

  • GED or High School Diploma required.
  • Inside sales, retail, or related experience preferred.
  • Experience in a dynamic, customer-centric environment with a focus on service excellence, continuous improvement, and safety.
  • Proven track record in building client relationships and maintaining professional service standards even in challenging situations.

Compensation:

Compensation starts at $45,000 and is based on experience, including a monthly incentive plan of 20%. Total Target Cash consists of a mix of fixed base salary plus commission from sales. Commission plans are uncapped.

Equal Employment Opportunity:

We provide competitive compensation and comprehensive benefits. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.