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Client Relations Executive

2 months ago

Miami, United States Visa Full time

Company Overview

Visa stands as a premier entity in the realm of payments and technology, orchestrating over 259 billion payment transactions securely across a vast network of consumers, merchants, financial institutions, and government bodies in more than 200 countries and territories annually. Our core mission is to unify the globe through the most innovative, convenient, reliable, and secure payments network, empowering individuals, businesses, and economies to flourish while adhering to a shared purpose - to uplift everyone, everywhere by being the optimal method for payment and receipt.

Join us in making a significant impact with a purpose-driven industry leader. Experience the unique culture and opportunities at Visa.

Role Overview

The Visa Money Movement Solutions (MMS) Global Accounts Group is dedicated to managing the foremost global revenue-generating accounts across our extensive range of products and solutions. Our objective is to deliver outstanding support to this client portfolio while introducing cutting-edge offerings that provide immense value and enhance user satisfaction, all while addressing clear demands for payment and related services in the money movement sector. This team will pioneer innovative technologies to facilitate and secure Visa money movement transactions globally. We seek individuals who are passionate about customer engagement, innovation, and delivering exceptional user experiences tailored to specific markets.

Key Responsibilities:

  • Serve as the primary liaison for clients, nurturing and enhancing client relationships while coordinating with various departments to fulfill client requirements.
  • Identify opportunities for account growth through upselling and cross-selling of products and services.
  • Support contract negotiations to ensure mutually beneficial terms that align with both client and company objectives.
  • Play a vital role in client retention by ensuring satisfaction with services and effectively resolving any emerging issues.
  • Contribute to the development of strategies aimed at enhancing client services, driving sales growth, and managing client portfolios proficiently.
  • Utilize reports to monitor progress, evaluate performance, and inform future strategies.
  • Collaborate closely with sales, marketing, and product teams to ensure alignment with client needs and expectations.

Qualifications:

Basic Requirements:

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline, along with a minimum of five (5) years of relevant experience. Alternatively, a Master's degree in a related field with at least three (3) years of relevant experience, or a minimum of eight (8) years of directly related experience.

Preferred Qualifications:

  • Over three years of experience in sales, customer service, or a related capacity within the financial services sector.
  • Strong communication and interpersonal skills essential for building client relationships, negotiating contracts, and collaborating with internal teams.
  • Excellent critical thinking abilities to address issues related to client accounts.
  • A solid understanding of Visa's money movement products or services is advantageous.
  • Must demonstrate initiative, attention to detail, and organizational skills, with the ability to manage time effectively and prioritize tasks.
  • Familiarity with or eagerness to learn specific software or technologies, such as CRM systems.

Additional Information:

Work Hours: Flexible based on departmental needs.

Travel Requirements: This role may involve travel up to 5-10% of the time.

Mental/Physical Requirements: This position is office-based, requiring the ability to sit and stand at a desk, communicate effectively in person and via telephone, and operate standard office equipment such as computers and telephones.

Visa is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with applicable laws.

For U.S. applicants, the estimated salary range for this position is between $100,700.00 and $146,000.00 annually, which may include potential sales incentives. Salary may vary based on job-related factors such as knowledge, skills, experience, and location. This position may also be eligible for bonuses and equity. Visa offers a comprehensive benefits package that may include Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Programs.