Dental Client Relations Specialist
24 hours ago
Zahntechnique is a dedicated team of dental artists who are passionate about crafting smiles. We are seeking a highly organized and detail-oriented individual to join our team as a Dental Client Relations Associate.
Key Responsibilities- Optimize client satisfaction by ensuring accurate scheduling and on-time delivery of dental laboratory products and services.
- Support management in tracking cases to ensure timely delivery.
- Facilitate communication between dental practices and dental technicians.
- Be familiar with company services and discuss them at a high level with clients.
- Review and understand all prescriptions for cases.
- Enter case information into the laboratory management system accurately and free of errors.
- Foresee issues with cases as they arrive and take action to avoid production delays or client dissatisfaction.
- Answer phone calls and discuss confidential information with clients.
- Order materials from vendors as needed.
- Ensure allocated work is completed by deadline and escalate delays to management in a timely manner.
- Review cases entering and leaving the department to ensure they are properly ready for technicians.
- Attend meetings with management to develop and implement systems to improve company performance.
- Review reports to understand company performance and provide action plans for improvements.
- Proficient in English - reading and writing.
- Prior customer service experience.
- Proficiency using Microsoft Windows.
- Type quickly and accurately, with 45 to 75 words per minute (WPM).
- Standing for 2 or more hours a day.
- Ability to work in an office and manufacturing environment.
- Lifting 35lbs.
- Graduate of a 2-year college or university.
- Full understanding of dental terminology and dental morphology.
- Prior experience working in a dental-related organization.
- Pride
- Initiative
- Collaboration
- Accuracy
- Precision
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