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Client Services Associate

2 months ago

Colorado Springs, Colorado, United States Datasite Full time
Datasite - Product Support Representative

Become a vital member of our team at Datasite, where we prioritize diversity and excellence in our global organization. As a Product Support Representative, you will be instrumental in delivering outstanding assistance to our clients worldwide. If you are dedicated to providing exceptional customer service and thrive on resolving challenges, this role is ideal for you.

Role Overview:

In your capacity as a Product Support Representative at Datasite, your responsibilities will include:

  • Guiding clients through the setup and configuration of projects within Datasite's offerings.
  • Delivering product assistance and troubleshooting to address customer inquiries effectively.
  • Working collaboratively with colleagues to ensure prompt resolution of client issues.
  • Exceeding customer expectations by providing exceptional service in every interaction.
  • Fostering positive relationships with clients to better understand their requirements.

Key Attributes, Duties, and Responsibilities:

  • A strong commitment to integrity and customer satisfaction.
  • A passion for excellence and innovative problem-solving.
  • Excellent listening abilities and effective time management skills.
  • A solution-focused mindset with a solid technical background.
  • The capability to articulate technical concepts in a clear and comprehensible manner.

Preferred Qualifications:

  • Proficient in advanced Excel and experienced in supporting software applications.
  • Fluency in additional languages is advantageous.
  • A bachelor's degree in a relevant field along with industry experience is preferred.

Additional Information:

  • Work Schedule: Sunday - Thursday
  • Working Hours: 2pm - 10:30pm Central Time
  • This role is remote with occasional team collaboration days.
  • Applicants should reside in select metropolitan areas.
  • Compensation: $27.00 per hour