Customer Service Manager

6 days ago


Trenton, New Jersey, United States Snagajob Full time
{"title": "Customer Service Leader", "description": "Job Summary

We are seeking a highly motivated and experienced Customer Service Leader to join our team at Royal Farms. As a key member of our leadership team, you will be responsible for facilitating the completion of all store-level tasks and ensuring a positive store culture.

Key Responsibilities
  • Ensure every customer receives outstanding service by providing a friendly environment and maintaining outstanding standards.
  • Support and follow all safety and security initiatives.
  • Adhere to the execution of established Royal Farms rules, policies, procedures, and systems.
  • Provide leadership to retail team members to ensure a pleasant customer service experience.
  • Maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and "just-in-time" replenishment.
Requirements
  • At least 18 years old.
  • Has consistently demonstrated strong leadership skills.
  • Possesses strong written, verbal, and interpersonal communication skills.
  • Possesses strong supervisory and organizational skills.
  • Has at least 1 year of food service/retail management experience.
  • Has earned a high school diploma or GED.
  • Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
  • Must be available to work all shifts, weekends, and holidays based on business needs.
  • Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification.

Please note that this is a unique opportunity to join our team and contribute to our success.

", "lang_code": "en-US"}

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