Pharmacy Customer Service Representative

6 days ago


Trenton, New Jersey, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service, answering questions and resolving issues in a timely and professional manner.
  • Process prescriptions, including retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
  • Assist pharmacists in scheduling and maintaining work flow, and perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
  • Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
  • Process voids, returns, rain checks, refunds, and exchanges as needed, and take customer to OTC aisle when possible to assist in locating products.
  • Assist with exterior and interior maintenance, ensuring clean, neat, orderly store condition and appearance.
  • Comply with all company policies and procedures, and maintain respectful relationships with coworkers.
Requirements
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment, and prior work experience with Walgreens.
  • Prefer good math skills, computer skills, and knowledge of store inventory control.


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