Customer Service Representative
4 days ago
HomeSafe Alliance is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our contact center, you will be responsible for providing exceptional support to our customers, ensuring their relocation experience is seamless and stress-free.
This is an exciting opportunity to work with a leading household goods move management service provider, supporting the relocation of over 300,000 military and government households every year.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via phone, email, and chat, resolving their queries and concerns in a professional and courteous manner.
- Move Management: Coordinate and manage the relocation process, ensuring that all necessary steps are taken to ensure a smooth and efficient move.
- Communication: Maintain open and transparent communication with customers, providing regular updates on the status of their move.
- Problem-Solving: Identify and resolve issues that may arise during the relocation process, using critical thinking and problem-solving skills to find effective solutions.
- Team Collaboration: Work collaboratively with internal teams, including move coordinators, logistics teams, and customer service representatives, to ensure seamless communication and coordination.
- Education: High School Diploma or equivalent required.
- Experience: 1+ year of customer service experience, with military move experience preferred.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and manage multiple priorities.
- Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for Growth: Opportunities for career growth and professional development, with a focus on customer service and relocation expertise.
- Flexible Work Arrangements: Flexible work arrangements, including remote work options, to support work-life balance.
HomeSafe Alliance is a leading household goods move management service provider, dedicated to delivering exceptional relocation experiences for military and government households. With a focus on customer service, innovation, and sustainability, we are committed to making a positive impact on the lives of our customers and the communities we serve.
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