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Customer Service Representative

2 months ago

Trenton, New Jersey, United States Sapphire Enterprises Full time

Job Description

Sapphire Enterprises is seeking a highly skilled Customer Service Clerk to join our team. As a Customer Service Clerk, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Process customer inquiries and orders in a timely and efficient manner
  • Provide comprehensive support and communication to customers through various channels
  • Manage the entire quotation creation and tracking process to ensure seamless customer experience
  • Support and assist the field sales team to ensure efficient workflow and customer satisfaction
  • Maintain accurate and up-to-date master data in the CRM system to enhance overall efficiency

Requirements:

  • Completed commercial apprenticeship or equivalent qualification
  • Fluent in German and good knowledge of English, both written and spoken
  • Proficient in common MS Office applications
  • Prior experience with SAP R/3 and a CRM system is advantageous