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Customer Support Specialist
2 months ago
As a Customer Support Specialist, you will play a vital role in our National Corporate Transactions team. We are looking for individuals who are dedicated to providing outstanding service and solutions to our clients.
Key Responsibilities:
- Establish and nurture relationships with clients to comprehend their specific needs and concerns.
- Conduct thorough research, analysis, and review of legal documents.
- Address inquiries and fulfill requests from both internal and external customers through various communication channels.
- Deliver exceptional service to clients, ensuring their satisfaction and loyalty.
- Manage client portfolios efficiently and organize workflows to meet client demands.
- Perform data entry of client information and maintain electronic filing systems.
- Navigate multiple databases with accuracy and speed.
- Propose enhancements to processes where necessary.
- Support the growth of existing client relationships by recognizing and offering suitable services.
Qualifications:
- A minimum of 5 years of experience in a business-to-business customer service or administrative role.
- A proactive self-starter who thrives in a dynamic, team-oriented environment.
- Exceptional attention to detail and accuracy.
- Strong research and analytical skills.
- Excellent prioritization and time-management abilities.
- Flexibility and adaptability to manage multiple tasks effectively.
- Problem-solving capabilities.
- Proficient in MS Office Suite, including Word and Excel.
- Strong verbal and written communication skills.
- Experience with Salesforce is a plus.
About Our Company
Corporation Service Company (CSC) is a leading global provider of business, legal, and financial services. With a commitment to excellence, we offer innovative solutions to clients worldwide. Our diverse and inclusive work environment fosters growth and collaboration, making CSC a great place to build your career.
We are dedicated to creating a sense of belonging and providing opportunities for all employees to thrive. Our comprehensive benefits package includes competitive salaries, health insurance, retirement plans, and professional development opportunities. Join us in making a difference in the business world.
