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Customer Service Representative

2 months ago

Trenton, New Jersey, United States Princeton Mercer Chamber Full time
Job Summary:

The Customer Service Representative will work closely with the Customer Service Assistant Manager and Customer Service Manager to oversee all Customer Service personnel on all shifts.

Key Responsibilities:
  • Answer all incoming calls and provide superior service for both billing and general customer service related issues.
  • Keep clients informed on the process of resolving their inquiry.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Meet commitments to customers in a timely and courteous manner.
  • Perform all inbound call center functions and handle inquiries from patients, clients, and sales force members.
  • Screen calls accordingly, identify the nature of the issue/inquiry, and if necessary escalate and transfer to the appropriate department or party.
  • Maintain a professional attitude at all times when dealing with clients.
  • Use questioning and listening skills that support effective telephone communication.
  • Adhere to all company policies.
  • Attendance and punctuality for scheduled shifts are essential.
Additional Responsibilities:
  • Perform data entry as backup if needed.
  • Assist with any other duties as assigned by the Administration Management team.
Requirements:
  • Well-developed ability to multi-task and prioritize, strong organizational skills and detail orientation are of the highest importance.
  • High sense of commitment and reliability.
  • Energetic, motivated, and possess high integrity.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal, presentation, and public speaking skills.
  • Must demonstrate sound judgment and decision-making ability.
  • Computer proficiency in MS office, Excel, email, and internet functions.
  • Ability to work well within a team setting.