Automotive Customer Service Specialist
2 weeks ago
At Shively Motors, we are seeking a dedicated full-time Service Advisor to enhance our customer service experience. As the main point of contact for clients, you will facilitate the scheduling and upkeep of their vehicles.
Key Responsibilities- Engage with customers to understand their automotive service requirements.
- Coordinate service appointments efficiently.
- Procure necessary vehicle parts and supplies.
- Clarify customer concerns and communicate them to technicians and service managers.
- Prepare and present repair estimates to clients.
- Utilize company software for documentation management.
- Build and maintain professional relationships with customers and suppliers.
- Advise on additional repairs and services as needed.
- Prior experience in a Service Advisor role or similar automotive service position.
- Exceptional customer service and interpersonal abilities.
- Strong communication skills, both written and verbal.
- Ability to collaborate effectively within a team.
- Proficient in computer applications, including Microsoft Office.
- Possession of a valid driver's license and relevant automotive maintenance/repair certifications.
Shively Motors is committed to providing equal employment opportunities and does not discriminate based on race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability, in accordance with the Americans with Disabilities Act.
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