Human Resources Operations Specialist

2 weeks ago

Englewood, Colorado, United States DISH Network L.L.C Full time

Company Overview

DISH Network L.L.C has been transforming the landscape of connectivity for over four decades. Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile products, and the development of America's First Smart Network.

Our diverse brands encompass EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.

Department Overview

The Human Resources division collaborates with the visionaries behind DISH's distinctive brand of innovation. From sourcing and nurturing the company’s rich talent pool to navigating the complex legal framework, our HR professionals contribute their unique creativity to foster positive change within the organization and their careers.

Key Responsibilities

The HR Operations Associate acts as the primary contact for all staff and management, creating meaningful interactions that ensure employees feel appreciated. This role involves addressing employee queries on various topics, including DISH policies, benefits enrollment, paid time off, employee communications, COBRA, and retirement options.

The essential duties of this position include, but are not limited to:

  • Providing timely and clear responses to HR inquiries, aiming for a one-touch resolution.
  • Guiding employees through self-service options using the HRCM tool.
  • Engaging with DISH employees to deliver personalized experiences tailored to their specific needs.
  • Advocating for employees by collaborating with internal teams such as HR Business Partners, generalists, payroll, and leadership to address gaps in the employee experience.
  • Proactively identifying customer needs to maintain a positive employee experience.
  • Responding to inquiries efficiently via phone, email, service tickets, and chat applications.
  • Assisting with on-site tasks as required.
  • Representing the DISH Way with pride.

Work Environment

This position is primarily based in our Englewood, CO location.

Qualifications

Education and Experience:

  • Minimum of 1 year in HR operations, service delivery, customer service, or employee service center.
  • Associate's Degree or higher preferred; or an equivalent combination of education and experience.

Skills and Competencies:

  • Ability to read and interpret documents such as operating procedures and safety guidelines.
  • Capable of writing routine reports and business correspondence.
  • Effective communication skills, both verbal and written, in individual and group settings.
  • Proficiency in Google Suite.
  • Aptitude for interacting with all levels of organizational staff.
  • Strong presentation, organizational, analytical, interpersonal, and customer service skills.
  • Meeting all performance expectations, including applicable metrics and productivity standards.
  • Bilingual skills are a plus.

To excel in this role, an individual must be able to fulfill all listed responsibilities and possess the required skills, with or without reasonable accommodation.

Compensation

Salary Range: $20.72/Hour - $29.62/Hour

Benefits

We offer a comprehensive benefits package, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career development opportunities, and a flexible time-off policy. All benefits details can be found on our benefits page.

Compensation may vary based on qualifications, skill level, and competencies, and is subject to change based on work location.

DISH Network L.L.C is an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to fostering a diverse workforce where everyone has limitless opportunities.

In line with this commitment, DISH will strive to provide reasonable accommodations to qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the company or pose a direct threat to the employee or others.

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