Patient Access Coordinator

5 days ago


GondrecourtleChâteau, Grand Est, United States Fairview Health Services Full time
Job Summary:

This role is responsible for ensuring the financial clearance process is completed within patient access, including scheduling and registration activities, insurance eligibility, and point-of-service collections. The ideal candidate will demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, families, and other customers.

Key Responsibilities:
  • Provide scheduling and registration support for patients
  • Deliver exceptional customer service through consistently demonstrating Fairview behaviors
  • Manage daily worklists and resolve assigned tasks in a timely and efficient manner
  • Adhere to all compliance and regulatory requirements
  • Coordinate phone consults for providers and facilitate transfers to other facilities
  • Schedule same-day outpatient appointments as needed
  • Answer phones, fax, copy, and print documents
  • Direct phone calls from interdisciplinary departments to the appropriate staff in a timely manner
Requirements:
  • One or more years of customer service experience, preferably in a clinical setting
  • One or more years of applicable computer knowledge and skills
  • High school, GED, or post-secondary education
  • Ability to use multiple computer systems simultaneously
  • Knowledge of multiple health insurance plans per patient accounting department guidelines
  • Understanding of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy
What We Offer:

Fairview Health Services is committed to providing a welcoming and inclusive work environment. We offer competitive compensation and benefits, opportunities for professional growth and development, and a collaborative team environment.



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