Patient Services Coordinator
4 weeks ago
Overview
We are seeking a highly organized and detail-oriented Patient Services Coordinator to join our team at Fairview Health Services. As a key member of our rehabilitation services team, you will be responsible for providing exceptional patient care and administrative support.
Responsibilities- Complete scheduling functions, ensuring accurate and efficient scheduling of patients and staff.
- Demonstrate excellent customer service skills, providing a warm and welcoming environment for patients and visitors.
- Produce efficient and accurate schedules and associated reports, utilizing computer software and database systems.
- Record and update schedule changes accurately, communicating changes to all involved staff.
- Seek out solutions to time conflicts directly through parties involved and other available resources.
- Scan pertinent documents into the patient record, ensuring accurate and up-to-date information.
- Inform patients of unexpected changes in their scheduled appointment, offering alternative options and ensuring a smooth experience.
- Complete clerical and reception duties, including answering phones, reviewing and routing mail, and taking concise messages for patients.
- Make new patient packets, pulling and tallying data, and performing word processing and report development tasks.
- Develop and implement office/department procedures to maintain systems and records, ensuring compliance with established protocols.
- Order supplies and monitor par levels for the department, ensuring a well-stocked and efficient environment.
- Maintain databases, files, and records on a regular basis, according to established procedure.
- Complete the Medicare and Medical Assistance certification, as applicable.
- Check in patients, facilitate vital paperwork, and acquire necessary patient consent and deliver privacy and bill of rights information.
- Capture patient demographic information and acquire necessary signatures.
- Ensure a safe, secure environment, and individualize plans of care to meet patient needs.
- Modify clinical interventions based on population served, and provide patient education based on assessment of learning needs.
- Preferred: Vocational/Technical training and/or Associate's degree.
- 1+ years' experience as a scheduler/administrative assistant in a healthcare setting.
EEO Statement: Fairview Health Services is an EEO/AA Employer/Vet/Disabled.
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