Patient Access Coordinator

1 week ago


GondrecourtleChâteau, Grand Est, United States Fairview Health Services Full time
Job Summary:

This role is responsible for completing the financial clearance process within patient access, including scheduling and registration activities, insurance eligibility, and point-of-service collections. The ideal candidate will demonstrate exceptional customer service skills, articulating information in a clear and concise manner to patients, guarantors, and family members. The Patient Registration Representative/HUC must be able to coordinate phone consults for providers, facilitate transfers to other facilities, and schedule same-day outpatient appointments as needed.

Responsibilities:
  • Provide scheduling and registration support for patients.
  • Deliver an exceptional customer service experience to patients, families, and other customers.
  • Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
  • Adhere to all compliance and regulatory requirements.
  • Consistently demonstrate Fairview Commitments related to Respect to People and Continuous Improvement.
Qualifications:
  • One or more years of customer service experience, preferably in a clinical setting with experience in healthcare, insurance, registration, coding, medical records, and/or related customer service experience.
  • One or more years of applicable computer knowledge and skills.
  • High School, GED, or Post-Secondary education.
Skills:
  • Ability to use multiple computer systems simultaneously.
  • Knowledge of multiple health insurance plans per patient accounting department guidelines based on payor requirements.
  • Understanding of need for completion of Medicare Secondary Payor (MSP) questions per HCFA regulations and department policy.
  • Keyboarding and 10-key computer skills.
  • Working knowledge and ability to use Microsoft Office suite, proficient in email and internet use.


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