Patient Access Specialist II
4 weeks ago
As a key member of the Revenue Cycle Management team at Fairview Health Services, this role is responsible for creating a positive first impression of our organization and ensuring an exceptional experience for patients and families. The ideal candidate will possess effective interpersonal skills, attention to detail, and a strong work ethic.
Responsibilities- Interview Patients: Obtain and document accurate patient demographic and insurance information in the medical record.
- Verify Insurance: Utilize insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based, or phone systems.
- Confirm Benefits: Confirm insurance benefits for services, including coverage limitations, referral, and patient liabilities.
- Provide Price Estimates: Offer proactive price estimates and communicate with patients to help them understand their financial responsibilities.
- Inform Patients of Gaps in Coverage: Educate patients on available options and refer to financial counseling for assistance.
- Manage Daily Worklists: Manage daily worklists and/or work queues and resolve assigned tasks in a timely and efficient manner.
- Collaborate with Teams: Collaborate and exhibit strong relationships with other departments and teams to manage tasks according to established criteria in a high-volume environment.
- Adhere to Compliance: Adhere to all compliance, regulatory requirements, department protocols, and procedures.
- Experience: 2+ years of experience in healthcare revenue cycle, including medical insurance, or equivalent experience in a Patient Access Specialist position.
- Skills: Working knowledge and ability to perform accurately and efficiently on EMR, Microsoft Office Suite, and other computer programs.
- Education: Post-secondary education preferred.
Fairview Health Services is an EEO/AA Employer/Vet/Disabled and welcomes all qualified applicants without regard to any lawfully protected status.
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