IT Support Technician
2 weeks ago
Position Overview:
The Desktop Support Specialist will be responsible for providing exceptional technical assistance and support to end users within the organization. This role is critical in ensuring that all desktop systems operate efficiently and effectively.
Key Responsibilities:
- Deliver technical support for desktop and laptop systems, ensuring high levels of customer satisfaction.
- Manage software installations, updates, and patches across a large network of devices, including Windows 10 and Mac OSX.
- Provide support for C-suite executives, ensuring their technology needs are met promptly and professionally.
- Utilize Endpoint Management solutions to oversee and maintain device security and compliance.
- Troubleshoot and resolve hardware, software, and peripheral issues with a focus on efficiency.
- Create and manage Group Policy objects to enforce security and operational standards.
- Support Microsoft Office 365 applications and assist users with account management in Active Directory.
- Maintain accurate records of hardware and software assets, ensuring proper inventory management.
- Lead technology projects and deployments, ensuring timely execution and adherence to project goals.
- Stay informed about emerging technologies and industry best practices to enhance support services.
Qualifications:
- Bachelor's degree in Information Technology or a related field is preferred.
- A minimum of 5 years of experience in a Desktop Engineering role is required.
- Proven experience with Virtual Private Network (VPN) client support and A/V equipment.
- Familiarity with Citrix environments is highly desired.
- Strong analytical and problem-solving skills with the ability to prioritize tasks effectively.
- Excellent communication skills to interact with stakeholders at all levels.
- Knowledge of security protocols, disk encryption, and anti-virus solutions.
- Experience in the financial services sector is advantageous.
- Must possess a valid driver's license and maintain a clean driving record.
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