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Advanced IT Support Consultant
2 months ago
IT-XY GmbH is a cutting-edge technology firm specializing in innovative solutions that enhance customer engagement through advanced communication platforms. Our mission is to empower businesses with tools that facilitate personalized interactions and drive significant online revenue.
Role OverviewAs a Senior IT Support Associate at IT-XY GmbH, you will play a crucial role in ensuring seamless IT operations for our users. Your expertise in technology and passion for problem-solving will be vital in delivering exceptional support.
Key Responsibilities- Manage and resolve Tier 1 and Tier 2 Service Desk inquiries using our ITSM tool.
- Adhere to established Service Level Agreements (SLAs) for response and resolution times.
- Troubleshoot and fix issues related to company-owned devices, including laptops and mobile devices.
- Facilitate access to on-premise and SaaS applications while configuring hardware for onboarding and offboarding processes.
- Provide support for video conferencing systems in meeting rooms.
- Assist in creating and updating internal and user-facing technical documentation.
- Engage in projects aimed at the continuous improvement of IT services.
- A minimum of 4 years of experience in a technical support capacity, focusing on end-user assistance for hardware, software, and network challenges.
- A strong enthusiasm for technology coupled with excellent troubleshooting abilities.
- Proficient in diagnosing issues across major operating systems, including macOS, Windows, iOS, and Android.
- Exceptional communication skills, capable of conveying technical information to non-technical users.
- Proactive in identifying potential issues to ensure a smooth user experience.
- A collaborative team player, dedicated to resolving technical challenges and contributing to organizational success.
IT-XY GmbH supports numerous brands, facilitating billions of messages annually, demonstrating our significant role in the digital communication landscape.
BenefitsWe offer a competitive salary and a comprehensive benefits package, ensuring our employees can thrive both personally and professionally.
Company Values- Proactive Approach: Act with intent and purpose.
- Team Collaboration: Support and uplift one another.
- Customer-Centric: Our achievements are tied to our customers' success.
- Ownership Mindset: Take initiative and responsibility for our collective success.
At IT-XY GmbH, we celebrate diversity and are committed to creating an inclusive environment for all employees.
