Customer Service Warranty Coordinator

1 week ago


Deerfield Beach, Florida, United States NitroFill Full time
Job Overview

Position: Warranty Claims Administrator / Customer Service Representative
Employment Type: Full-Time
Location: Remote options available

About NitroFill

NitroFill, LLC is a leading provider of nitrogen tire inflation solutions, enhancing tire longevity, fuel efficiency, and safety. Our innovative products are distributed through a vast network of automotive dealers and service centers across the nation.

Role Summary

NitroFill, LLC is in search of a dedicated Warranty Claims Administrator / Customer Service Representative. This role involves managing customer interactions in our Tire Claims Center, guiding clients through the claims validation, adjudication, and payment processes.

Key Responsibilities
  • Handle incoming tire claim inquiries from NitroFill dealers and program members.
  • Gather necessary program details and input them into our specialized database.
  • Confirm customer membership coverage.
  • Utilize our system to initiate and efficiently process claims.
  • Collaborate with the claims team to evaluate and adjudicate tire claims.
  • Familiarize yourself with various tire warranty program terms and conditions.
  • Perform basic office tasks such as emailing, faxing, scanning, and filing.
  • Maintain professionalism in all communications via phone and email.
  • Manage a high volume of calls while providing exceptional customer service.
Qualifications
  • Several years of experience in insurance or warranty claims administration, or similar customer service roles.
  • Minimum educational requirement: high school diploma or equivalent.
  • Experience or knowledge related to automobile tires is preferred.
  • Strong customer service and communication skills, both verbal and written.
  • Proficient in software applications, particularly Microsoft Office.
  • A commitment to professionalism and a desire to grow with the company.
  • Flexibility in working hours and the ability to work remotely when needed.
  • Bilingual candidates (English and Spanish) are preferred.
Work Environment

The successful candidate will work in a professional office environment, utilizing standard office equipment such as computers, phones, and fax machines.

NitroFill is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.



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