Customer Service Warranty Coordinator
1 week ago
Position: Warranty Claims Administrator / Customer Service Representative
Employment Type: Full-Time
Location: Remote options available
NitroFill, LLC is a leading provider of nitrogen tire inflation solutions, enhancing tire longevity, fuel efficiency, and safety. Our innovative products are distributed through a vast network of automotive dealers and service centers across the nation.
Role SummaryNitroFill, LLC is in search of a dedicated Warranty Claims Administrator / Customer Service Representative. This role involves managing customer interactions in our Tire Claims Center, guiding clients through the claims validation, adjudication, and payment processes.
Key Responsibilities- Handle incoming tire claim inquiries from NitroFill dealers and program members.
- Gather necessary program details and input them into our specialized database.
- Confirm customer membership coverage.
- Utilize our system to initiate and efficiently process claims.
- Collaborate with the claims team to evaluate and adjudicate tire claims.
- Familiarize yourself with various tire warranty program terms and conditions.
- Perform basic office tasks such as emailing, faxing, scanning, and filing.
- Maintain professionalism in all communications via phone and email.
- Manage a high volume of calls while providing exceptional customer service.
- Several years of experience in insurance or warranty claims administration, or similar customer service roles.
- Minimum educational requirement: high school diploma or equivalent.
- Experience or knowledge related to automobile tires is preferred.
- Strong customer service and communication skills, both verbal and written.
- Proficient in software applications, particularly Microsoft Office.
- A commitment to professionalism and a desire to grow with the company.
- Flexibility in working hours and the ability to work remotely when needed.
- Bilingual candidates (English and Spanish) are preferred.
The successful candidate will work in a professional office environment, utilizing standard office equipment such as computers, phones, and fax machines.
NitroFill is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.
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