Customer Service Manager
5 days ago
We are seeking a highly skilled and experienced Customer Service Manager to lead our international customer service team. As a key member of our team, you will be responsible for managing a growing department of customer service professionals and providing exceptional customer service to our international clients.
Key Responsibilities- Team Management: Lead and manage a team of customer service professionals to ensure excellent customer service delivery.
- International Account Management: Manage international accounts, including adjustments, order shipment, invoicing, and international documentation.
- Customer Guidance: Provide guidance to customers on complex inquiries regarding order status, product availability, product specifications, shipping documents, and product safety.
- Collaboration: Collaborate with the Sales team, customers, agents, forwarders, and plant personnel to strategically plan and coordinate the execution of international shipments.
- Documentation and Compliance: Maintain required documentation, approvals, and database for adhering to the Sales Contract Policy.
- Recruitment and Development: Recruit high-quality candidates and provide ongoing coaching and development opportunities for team members.
- Process Validation: Process validations originating from auditors, SOX leads, and financial accountants.
- Process Improvement: Identify areas of improvement and potential efficiencies in the Customer Experience team.
- Education: Bachelor's degree required.
- International Trade Knowledge: In-depth knowledge of International Letters of Credit, UCP regulations, and an understanding of Import/Export regulations.
- Leadership Experience: 3+ years of previous leadership experience is preferred.
- Industry Experience: Experience with commodities, Industrial Chemicals, or Raw Material logistics is strongly considered.
- Language Skills: Bilingual Spanish capabilities are a plus.
Hire Excellence is a collaborative team environment with a warm and friendly staff, well-respected employees, and a stellar company reputation.
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