Customer Experience Coordinator
7 days ago
Job Title: Homeowner Service Coordinator - Quality Assurance Specialist
Job Summary:
K. Hovnanian Companies, LLC is seeking a highly skilled Homeowner Service Coordinator - Quality Assurance Specialist to join our team. As a key member of our Homeowner Service Team, you will play a critical role in ensuring the quality and customer satisfaction that K. Hovnanian is known for.
Key Responsibilities:
- Coordinate the entire process of repair work with our Homeowner Service Team, ensuring timely and efficient resolution of homeowner requests.
- Receive and input homeowner requests into our Homeowner Service software system, accurately capturing all relevant details.
- Schedule evaluation appointments with homeowners and Homeowner Service Managers, ensuring seamless communication and collaboration.
- Assign service requests, generate Homeowner Service reports, and maintain/update information in our Homeowner Service software system.
- Develop and implement process improvements to enhance the overall homeowner experience and increase customer satisfaction.
Requirements:
- Background in warranty services, construction, property management, customer service, hotel management, service provider, account coordinator, client relations, or service advisor.
- Emotional intelligence, with the ability to remain calm and composed in challenging situations.
- Strong auditing and problem-solving skills, with a focus on quality and attention to detail.
- Ability to remain organized and prioritize tasks effectively, managing multiple projects and responsibilities.
- Computer proficiency, with experience utilizing MS Outlook, Word, and Basic Excel.
- PowerPoint experience a plus.
What We Offer:
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- Extensive benefits package, including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan.
Search Firms: Please note that K. Hovnanian Companies, LLC is not accepting unsolicited assistance from search firms for this employment opportunity.
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