Customer Experience Coordinator

7 days ago


Boynton Beach, Florida, United States K. Hovnanian Companies Full time
Job Description

Job Title: Homeowner Service Coordinator - Quality Assurance Specialist

Job Summary:

K. Hovnanian Companies, LLC is seeking a highly skilled Homeowner Service Coordinator - Quality Assurance Specialist to join our team. As a key member of our Homeowner Service Team, you will play a critical role in ensuring the quality and customer satisfaction that K. Hovnanian is known for.

Key Responsibilities:

  • Coordinate the entire process of repair work with our Homeowner Service Team, ensuring timely and efficient resolution of homeowner requests.
  • Receive and input homeowner requests into our Homeowner Service software system, accurately capturing all relevant details.
  • Schedule evaluation appointments with homeowners and Homeowner Service Managers, ensuring seamless communication and collaboration.
  • Assign service requests, generate Homeowner Service reports, and maintain/update information in our Homeowner Service software system.
  • Develop and implement process improvements to enhance the overall homeowner experience and increase customer satisfaction.

Requirements:

  • Background in warranty services, construction, property management, customer service, hotel management, service provider, account coordinator, client relations, or service advisor.
  • Emotional intelligence, with the ability to remain calm and composed in challenging situations.
  • Strong auditing and problem-solving skills, with a focus on quality and attention to detail.
  • Ability to remain organized and prioritize tasks effectively, managing multiple projects and responsibilities.
  • Computer proficiency, with experience utilizing MS Outlook, Word, and Basic Excel.
  • PowerPoint experience a plus.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • Extensive benefits package, including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan.

Search Firms: Please note that K. Hovnanian Companies, LLC is not accepting unsolicited assistance from search firms for this employment opportunity.



  • Boynton Beach, Florida, United States Bond Street Ale and Coffee Full time

    Job OverviewBond Street Ale and Coffee is seeking a skilled and enthusiastic Front of House Team Member to join our dynamic team. As a key member of our service staff, you will be responsible for delivering exceptional customer experiences, ensuring the cleanliness and organization of our restaurant, and supporting the smooth operation of our quick service...


  • Deerfield Beach, Florida, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for all customers.Key...


  • Boynton Beach, Florida, United States The Joint Chiropractic Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team at The Joint Chiropractic. As a key member of our front office team, you will be responsible for providing exceptional service to our patients and members, ensuring a positive and welcoming experience in our clinics.Key Responsibilities:Provide...

  • Logistics Coordinator

    2 weeks ago


    Boynton Beach, Florida, United States TechTrex Inc.KioSoft Technologies LLC Full time

    Logistics CoordinatorTechTrex Inc. is a prominent provider of innovative hardware and software solutions, focusing on tailored services for the Commercial Laundry, Vending, and other unattended Payment Industries. With a global presence, TechTrex is dedicated to delivering state-of-the-art technology and customized software solutions that meet the unique...


  • Boynton Beach, Florida, United States City of Boynton Beach, FL Full time

    Salary: $23.24 Hourly Location: Boynton Beach, FL Job Type: Full Time Department: Utilities FLSA: Non-Exempt Job Purpose The objective of this role is to deliver exceptional front-line services to clients and residents, managing billing and collection processes for various utility services. Employees in this position may advance to a higher level upon...


  • Boynton Beach, Florida, United States G. L. Homes Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at G. L. Homes. As a key member of our service department, you will play a vital role in ensuring exceptional customer satisfaction and experience.**Key Responsibilities:**Greet and assist all homeowners visiting the service department,...


  • Boynton Beach, Florida, United States G. L. Homes Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at G. L. Homes. As a key member of our service department, you will play a vital role in ensuring exceptional customer satisfaction and experience.**Key Responsibilities:**Greet and assist all homeowners visiting the service department,...


  • Boynton Beach, Florida, United States G. L. Homes Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at G. L. Homes. As a key member of our service department, you will play a vital role in ensuring exceptional customer satisfaction and experience.**Key Responsibilities:**Greet and assist all homeowners visiting the service department,...


  • Boynton Beach, Florida, United States SOMFY Group Full time

    Job DescriptionSomfy Group is seeking a highly skilled and experienced professional to join our Customer Service team as a Customer Service Export Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in Latin America.Key Responsibilities:Order Processing: Receive and process...


  • Boynton Beach, Florida, United States IlluminationFL Full time

    Job OverviewPosition Summary:Illumination FL is seeking a skilled, dependable, and detail-oriented administrative professional to support our dynamic customer service division. A background in the service or trade sector is essential. Please refrain from applying if you lack relevant industry experience.The ideal candidate will be focused, capable of...


  • Boynton Beach, Florida, United States Boynton Beach Rehab Center Full time

    Job SummaryWe are seeking a highly skilled Admissions Coordinator to join our team at Boynton Beach Rehabilitation Center. As a key member of our admissions team, you will be responsible for managing the admission process, ensuring seamless transitions for our patients, and providing exceptional customer service.Key ResponsibilitiesManage the admission...


  • Boynton Beach, Florida, United States Grace Management Full time

    About the RoleWe are seeking a highly motivated and organized Move In Coordinator to join our team at Grace Management. As a key member of our Sales and Marketing Department, you will play a vital role in ensuring a seamless transition for new residents into our community.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the...


  • Pompano Beach, Florida, United States Ptl Enterprises Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Ptl Enterprises. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients in the Travel & Leisure industry.ResponsibilitiesProvide high-level service to new and existing...


  • Boynton Beach, Florida, United States The Club at Quail Ridge Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Fitness and Wellness Coordinator at The Club at Quail Ridge. This role is responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience in our fitness and wellness facilities.Key ResponsibilitiesFront Desk...

  • Security Officer

    5 days ago


    Boynton Beach, Florida, United States St. Moritz Security Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Security Officer to join our team at St. Moritz Security Services. As a Security Officer, you will be responsible for ensuring the safety and security of our clients and their properties.Key ResponsibilitiesExecute security services as outlined in the Post Order Manual and accompanying policy and...


  • Boynton Beach, Florida, United States Feeding South Florida Full time

    POSITION SUMMARYThe Nutrition Outreach Coordinator at Feeding South Florida (FSF) plays a vital role in delivering nutrition education within the FSF Choice Pantries, utilizing the established curriculum. This role involves meticulous tracking and reporting of data as mandated by the program. The Coordinator will engage in the organization and execution of...


  • West Palm Beach, Florida, United States David Wood Personnel Full time

    Job OverviewWe are seeking a highly skilled Guest Experience Coordinator to join our team at David Wood Personnel.About the Role:Provide exceptional customer service to VIP clientele, ensuring a memorable and personalized experience.Collaborate with the sales team to schedule appointments, plan events, and oversee marketing materials.Assist in the...


  • Boynton Beach, Florida, United States Mr Electric Full time

    About the RoleAs a Customer Service Representative at Mr. Electric, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service quality. You will be the primary point of contact for customers, handling service requests, and resolving any issues that may arise.Key ResponsibilitiesCustomer Service:...


  • Boynton Beach, Florida, United States CarDrop Full time

    Position OverviewAre you enthusiastic about the automotive sector and possess a knack for customer relations? This role is tailored for individuals keen on developing their expertise within the automotive field. Become a vital part of the Vehicle Acquisition Team at CarDrop, a reputable local enterprise with a strong presence.We are in search of an...


  • Boynton Beach, Florida, United States The Club at Quail Ridge Full time

    Job OverviewThe Wellness and Fitness Reception Coordinator plays a vital role in creating a welcoming environment for all members and guests. This position is responsible for managing inquiries, scheduling appointments, and overseeing billing processes related to fitness services. A commitment to professionalism and a friendly demeanor are essential in...