Client Support Specialist

1 week ago


Deerfield Beach, Florida, United States Wastequip Full time

Position: Customer Care Associate

Job Category: Customer Service / Inside Sales

Job Details:

Overview:

As a Customer Care Associate, you will be responsible for addressing all customer inquiries related to pricing, order management, modifications, warranty claims, and updates on order statuses. Your role will involve effectively troubleshooting issues, reviewing past communications, and conducting research to provide accurate information.

Key Responsibilities:

  1. Respond to customer inquiries regarding pricing, order processing, and warranty claims.
  2. Make outbound calls to generate new business and provide updates on order shipments.
  3. Collaborate with the quoting team to develop competitive pricing based on customer needs.
  4. Act as the primary liaison between customers and internal departments.
  5. Handle warranty and return claims, including processing replacements and credits.
  6. Provide freight quotes for shipments and coordinate with transportation as necessary.
  7. Manage the sales and returns email inbox efficiently.
  8. Process, update, and cancel orders as required.
  9. Assist in setting up new customer accounts.
  10. Support Product Specialists with administrative tasks to enhance productivity.
  11. Collaborate with the credit and accounting team on customer account management.
  12. Resolve product or service issues by identifying the complaint, determining the cause, and providing effective solutions.
  13. Perform additional tasks as assigned.

Qualifications:

  • High school diploma or equivalent; a college degree is preferred.
  • Demonstrated experience in customer support.
  • Proven track record of exceeding performance targets.
  • Strong skills in handling phone communications and active listening.
  • Ability to adapt to various customer personalities and maintain a customer-centric approach.
  • Excellent verbal and written communication skills.
  • Capability to manage multiple tasks, prioritize effectively, and utilize time efficiently.

About Wastequip:

Founded in 1989, Wastequip is a leading manufacturer of waste management equipment in North America. We offer a comprehensive range of products and solutions designed to assist in the collection, storage, transportation, and management of various waste and recyclable materials. Our extensive product line includes both steel and plastic waste handling equipment, ensuring that we provide the right solutions for our customers' needs.

Our product offerings encompass dumpsters, compactors, balers, carts, and more, all engineered to handle residential, commercial, and industrial waste. Our knowledgeable sales team is dedicated to helping customers find the ideal solutions for their waste management challenges. With facilities strategically located across North America, we are committed to delivering the products you need, when and where you need them.



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