Customer Service Representative

7 days ago

New Smyrna Beach, Florida, United States New Smyrna Chrysler Jeep Dodge Ram Full time
About the Role

We are seeking a highly motivated and organized Service Advisor in Training to join our team at New Smyrna Chrysler Jeep Dodge Ram. As a key member of our service department, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Service Order Management: Oversee the flow of service orders and ensure that customers receive prompt, courteous, and effective service.
  • Customer Experience: Take ownership of the customer's experience by carrying out additional assignments that allow us to leave a positive impression with the customer.
  • Concierge Support: Provide exceptional support for all owner inquiries, whether phone or in-person, to ensure the customer does not get mishandled.
  • Inventory Management: Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Work Distribution: Distribute work between technicians efficiently to maximize productivity and customer satisfaction.
  • Technical Support: Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Customer Success Index: Maintain the Customer Success Index at or above company standards.
  • Diagnostic Support: Assist in diagnosing vehicle problems and order parts and tools as necessary.
  • Warranty Administration: Oversee the administration of warranty claims and train and supervise the service department.
  • Company Policies: Reinforce company policies and adhere to company standards.
  • Compliance: Encourage compliance with applicable laws and regulations.
  • Factory Relations: Maintain good working relationships with factory(s) and foster positive employee relations.
Requirements
  • Organized and Friendly Personality: Possess an organized and friendly personality to effectively interact with customers and colleagues.
  • Leadership Skills: Demonstrate the ability to manage others and lead by example.
  • Time Management: Possess excellent time management skills to prioritize tasks and meet deadlines.
  • Communication Skills: Exhibit fantastic communication skills to effectively interact with customers and colleagues.
  • Professional Appearance: Maintain a professional, well-groomed personal appearance at all times.
  • Service and Sales Success: Consistently achieve service and sales success through exceptional customer service and support.
  • Customer Satisfaction: Maintain a strong record of positive customer satisfaction results.
  • Teamwork: Demonstrate a team-oriented and self-motivated attitude to work collaboratively with colleagues.
  • Supervision: Able to work with little supervision and take initiative to complete tasks.
  • Clean Driving Record: Possess a clean driving record and a valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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