Customer Service Operations Coordinator

2 weeks ago


Pompano Beach, Florida, United States OneWater Inc Full time

Role Overview
As a Service Coordinator at OneWater Marine, you will play a crucial role in ensuring a superior customer service experience. Your dedication to exceeding customer expectations through prompt and efficient service will be key to our success.

Key Responsibilities

  • Efficiently schedule service tasks and manage retail, warranty, and internal repair orders.
  • Oversee technician workflows and allocate repair orders effectively.
  • Document customer concerns in detail, utilizing the "Complaint, Cause & Correction" method for each repair order, and provide timely estimates for customer approval.
  • Maintain a proactive learning approach, staying informed about service knowledge, including product recalls and warranty guidelines.
  • Foster positive relationships with customers and manufacturers to enhance loyalty and referrals.
  • Address customer complaints promptly, continually seeking ways to improve service delivery.
  • Secure warranty or service contract approvals efficiently.
  • Contribute to a safe and environmentally responsible service environment.
  • Communicate effectively with customers, keeping them informed about the status and completion of their repairs.
  • Conduct quality control checks on completed boats to ensure repair completion and cleanliness.
Qualifications & Expectations
  • Encourage teamwork and support colleagues across departments to provide a seamless customer experience.
  • Assist the sales team during events such as Boat Shows and customer engagement activities.
  • Focus on customer satisfaction for both internal and external stakeholders.
  • Exhibit effective communication skills with customers.
  • Enhance technician efficiency and productivity.
  • Ensure timely service responses and turnaround times.
  • Drive service revenue and profitability through effective management.

OneWater Marine is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or genetics. We adhere to all applicable laws governing nondiscrimination in employment.

Note: Drug screening and background checks are mandatory.



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