Technical Support Specialist

1 week ago


San Diego, California, United States Capricor Inc Full time
Job Overview

Position: IT Specialist

The IT Specialist is responsible for delivering both remote and onsite technical support services to the employees of Capricor Inc. This role involves responding promptly to end-user service requests, managing user accounts and workstations, troubleshooting issues with corporate systems such as printers and telecommunication devices, and contributing to projects aimed at enhancing the overall corporate infrastructure and validated computerized systems.

Key Responsibilities:

  • Manage and prioritize end-user service requests, ensuring timely tracking of work activities in the IT ticketing system, while engaging additional support resources as necessary and providing updates to requestors.
  • Adhere to established operating procedures for account management, workstation setup, change control, application configuration, issue escalation, and incident resolution.
  • Maintain precise records of technical assets, identifying requirements for additional supplies and system replacements.
  • Develop and maintain standard operating system images.
  • Facilitate audio-visual support, including conference room setups and online meeting configurations.
  • Oversee network and desktop printing, coordinating maintenance with service vendors as required.
  • Create and manage user accounts for Active Directory, Office365, VPN, and specialized applications.
  • Provide training to end users on Office 365 applications, conferencing tools, security protocols, and best computing practices.
  • Collaborate with IT team members and contractors to resolve complex technical issues and system outages.
  • Troubleshoot network connectivity issues for end-user devices both onsite and remotely.
  • Handle hardware troubleshooting and repairs for workstations.
  • Ensure the electronic archiving of analytical data and scanned documents for projects as necessary.
  • Uphold the confidentiality of client and company information.
  • Consistently protect the security and integrity of corporate systems.
  • Perform additional duties as assigned.

Qualifications:

  • Bachelor's degree in an IT-related discipline or equivalent professional experience.
  • 2-5 years of experience in a user-facing technical support role, ideally within a regulated industry or biotech environment, with a solid understanding of computing hardware, software, networking protocols, and desktop support.
  • Proficient knowledge of the Windows desktop operating system and common PC applications (e.g., Word, Excel, Outlook).
  • Proven ability to deliver exceptional customer service and take ownership of technical issues.
  • Effective communication skills to interact professionally with diverse individuals, both verbally and in writing.
  • Strong organizational skills to plan and prioritize tasks independently.
  • Ability to thrive in a fast-paced environment with multiple concurrent projects.
  • Excellent troubleshooting capabilities.
  • Flexibility and adaptability to work within changing priorities.
  • Meticulous attention to detail.
  • Commitment to documenting work processes and contributing to the IT knowledge base.
  • Strong oral and written communication skills.


  • San Diego, California, United States SAIC Full time

    Technical Support SpecialistSAIC is seeking a Technical Support Specialist with an active Secret clearance to contribute to our mission in supporting critical service management initiatives. This position is designed for individuals who thrive in a collaborative environment and are dedicated to providing exceptional technical assistance.Position...


  • San Diego, California, United States VIA Technical Full time

    Job Title: Level 5 Desktop Support SpecialistLocation: Fully OnsiteExperience: 10+ years of relevant experiencePosition Summary:VIA Technical, a leading provider of technical services, is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional...


  • San Diego, California, United States RMS North America LLC Full time

    Position OverviewIn a dynamic call center setting, the Technical Support Specialist plays a crucial role in assisting current clients with their technical inquiries. This position involves diagnosing questions and guiding users through systematic solutions. As a knowledgeable resource in the RMS Hospitality Suite, the specialist will deliver support by...


  • San Diego, California, United States Rady Children's Hospital Full time

    Job SummaryThe Technical Support Specialist will be responsible for managing all end-user devices, access paths, and printing functions relevant to device hardware, software, and application problems, new installations, upgrades, and general assistance as reported or requested by staff and physicians of the Rady Children's Hospital and Health Community.Key...


  • San Diego, California, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in IT? We invite you to explore a rewarding opportunity with us.Role Summary:Our organization is seeking dedicated and driven individuals to become part of our expanding team as a Desktop Support Specialist in San Diego. In this capacity, you will engage with our esteemed clients and take on...


  • San Diego, California, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? We invite you to explore an exciting opportunity with us.Role Summary:Our organization is seeking dedicated and ambitious individuals to fill the role of Desktop Support in a dynamic environment. This position involves collaborating with our esteemed clients and handling various...


  • San Diego, California, United States ATR International Full time

    We are looking for a Technical Support Specialist to join our team at ATR International for a key client.Key Responsibilities:Engage in low-level design, development, and product testing support tasks, executing modifications and updates of electronic components, software, systems, or circuitry under supervision.Provide layout and design assistance for...


  • San Diego, California, United States Booz Allen Hamilton Full time

    Position Overview:The Customer Technical Support Specialist will play a crucial role in assisting Navy program offices with the operational and logistical aspects of the Navy Marine Corps Intranet (NMCI). This position involves coordinating with service providers to ensure timely delivery of technical services and maintaining an organized inventory of assets...


  • San Diego, California, United States ServiceNow Full time

    Job OverviewAbout UsAt ServiceNow, we empower organizations to achieve more through our innovative technology solutions. Our dynamic team is driven by a shared vision of excellence and a commitment to making a positive impact in the world. We believe in fostering an environment where creativity thrives, and every individual is encouraged to contribute their...


  • San Diego, California, United States Planet Technology Full time

    Job Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Planet Technology. As a key member of our End User Services team, you will be responsible for providing exceptional support to our users through various communication channels.Key Responsibilities:Service Management: Effectively manage the Service...


  • San Diego, California, United States Booz Allen Hamilton Full time

    Position Overview:The Customer Technical Support Specialist will provide essential assistance to Navy program offices in the management and execution of Navy Marine Corps Intranet (NMCI) lifecycle logistics. This role involves coordinating with service providers to ensure timely delivery of technical services and maintaining an organized inventory of assets...


  • San Diego, California, United States Foresight Sports Full time

    Job OverviewThis is a full-time opportunity with a leading company in golf technology, Foresight Sports.We are seeking dedicated individuals who possess the following capabilities:Ability to Handle Multiple Responsibilities SimultaneouslyExceptional Attention to DetailEfficient Work HabitsMaintain Composure in High-Pressure SituationsProactive Problem...


  • San Diego, California, United States Vets Hired Full time

    Position Overview: The Technical Support Specialist I role is designed for remote work, focusing on delivering a range of technical guidance and service assistance to clients utilizing various types of lifting equipment, including diesel, gas, electric, and manual devices produced by the company. Key Responsibilities: Handles customer inquiries regarding...


  • San Diego, California, United States Booz Allen Hamilton Full time

    Position Overview:The Customer Technical Support Specialist will provide essential assistance to Navy program offices in the management and execution of Navy Marine Corps Intranet (NMCI) lifecycle logistics. This role involves coordinating with service providers to ensure timely delivery of services and maintaining an organized inventory of assets and...


  • San Diego, California, United States Bowhead UIC Technical Services Full time

    Position OverviewADMINISTRATIVE SUPPORT SPECIALIST:Bowhead is seeking an Administrative Support Specialist who will be assigned to specific Chief Counsel Offices or sub/satellite locations within that Counsel's operational area. The Chief Counsel's office manages sensitive and high-level documentation and is part of the Department of Homeland Security.This...


  • San Diego, California, United States Acosta Group Full time

    Position: Audiovisual Customer Support SpecialistLocation: Remote/HybridAre you proficient in troubleshooting audiovisual equipment? Do you have a passion for customer interaction?If so, Acosta Group is seeking a dedicated professional to enhance our technical support operations within the audiovisual sector.As a Full-Time Audiovisual Customer Support...


  • San Diego, California, United States Acosta Group Full time

    Position: Audiovisual Customer Support SpecialistLocation: RemoteOverview:Are you adept at resolving issues with audiovisual technology? Do you thrive in customer interactions? If so, Acosta Group is seeking a dedicated individual to enhance our technical support operations for the Sony Account Division.Role Summary:The Full-Time Audiovisual Customer Support...


  • San Marcos, California, United States OneSupport Full time

    Job Opportunity: Tech Support SpecialistCompany Overview: OneSupport is a leading provider of remote technical support services.Job Summary: We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers...


  • San Diego, California, United States Acosta Group Full time

    Position: Audiovisual Customer Support SpecialistLocation: Remote/HybridOverview:Are you adept at resolving issues with audiovisual technology? Do you thrive in customer interactions? If so, Acosta Group is seeking a dedicated individual to enhance our technical support operations for the Sony Account Division.Role Summary:The Full-Time Audiovisual Customer...


  • San Diego, California, United States U.S. Legal Support Full time

    Job OverviewAre you passionate about delivering exceptional customer service and possess strong communication skills? Do you enjoy troubleshooting and assisting others?U.S. Legal Support is looking for a Customer Support Specialist who demonstrates excellent listening abilities, attention to detail, and proficient problem-solving skills. The responsibilities...