Technical Field Service Specialist

1 week ago


San Jose, California, United States NEWT Water Solutions Inc Full time
Job Overview

We are seeking a motivated Technical Field Service Specialist to ensure exceptional customer service experiences for our clientele. The primary objective is to enhance service effectiveness, boost customer satisfaction, and maintain a positive relationship between customers and our business. This entry-level position is pivotal within the Water Purification sector at NEWT Water Solutions Inc. We offer competitive compensation along with a variety of benefits. The Technical Field Service Specialist will serve as the first point of contact for our customers, where strong customer service skills are essential for success in this role.

Key Responsibilities:
  • Delivering service and customer support during field operations or dispatches
  • Executing on-site installations, repairs, preventative maintenance, and testing tasks under supervision
  • Identifying errors or technical issues and proposing suitable solutions
  • Demonstrating a strong commitment to excelling in the field service support role
  • Aligning workflow with scheduled tasks
  • Generating timely and comprehensive service reports
  • Operating vehicles safely and utilizing field automation systems while maintaining an excellent driving record
  • Adhering to all company protocols and procedures
  • Collaborating with the technical team and sharing insights across the organization
  • Understanding customer needs and providing appropriate recommendations
  • Fostering positive relationships with clients
  • Complying with company and, when applicable, customer site drug testing protocols
  • Performing any additional duties assigned by supervisors and managers, provided they comply with company policy and local regulations
Required Qualifications:
  • Ability to learn troubleshooting, testing, repair, and servicing of technical equipment
  • Flexibility to work varied shifts and adapt to changing schedules, accommodating some educational commitments
  • Strong eagerness to acquire new skills and achieve desired outcomes
Company Overview

NEWT Water Solutions Inc is dedicated to providing innovative solutions in the water purification industry. We prioritize customer satisfaction and strive to create a supportive work environment for our employees.



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