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Onsite Technical Support Specialist

2 months ago

San Jose, California, United States Hewlett Packard Enterprise Full time

Position Overview:

This role is designed as 'Hybrid', with an expectation of working 2-3 days per week from an HPE office.

About Us:

Hewlett Packard Enterprise is a leading global edge-to-cloud organization that transforms the way individuals and businesses operate. We empower organizations to connect, secure, analyze, and act on their data and applications across various environments, enabling them to derive actionable insights swiftly in today's intricate landscape. Our culture fosters innovation and encourages diverse backgrounds, ensuring that everyone can thrive and balance their professional and personal lives. We take bold steps together, making a positive impact. If you are eager to expand your career, our environment will support your growth.

Job Responsibilities:

  • Implement and oversee the technical solutions for clients, adhering to the established technical design.
  • Occasionally develop detailed technical designs for enterprise-level solutions.
  • Possess a comprehensive understanding of the company's technology spectrum to create technical designs that fulfill customer requirements.
  • Lead small to medium-sized technical projects effectively.
  • Collaborate with Project/Technical Managers and client representatives.
  • Coordinate with Solutions Architects as necessary.
  • Offer technical support and insights on technology applications within specific business segments.
  • Advise on solution and integration opportunities tailored to defined segments.
  • Provide technical leadership during integration activities as part of engagements.
  • Support planning and design for solution architectures across multiple systems.
  • Communicate effectively within the client community, demonstrating added value.
  • Exhibit execution of the company's strategic objectives.
  • Contribute to knowledge-sharing tools and communities, ensuring project learnings are documented and disseminated.
  • Encourage participation and contributions from others within the professional community.
  • Produce internal materials such as knowledge briefs and service delivery components.
  • Maintain a 100% onsite presence.

Qualifications:

  • 5+ years of relevant professional experience, with a Bachelor’s degree in Computer Science or a related field; or 8+ years of experience without a degree.

Skills and Expertise:

  • Demonstrated depth and breadth of technical knowledge, capable of independently managing deliverables within a specialized field.
  • Experience leading small teams in delivering specific outcomes.
  • Mastery in at least one technical discipline, with strong knowledge across three major technology areas.
  • Advanced understanding of business, technical, or functional aspects.
  • Ability to resolve complex problems involving product interactions.
  • Skilled in applying technology and consulting to address client business challenges.
  • Proficient in communicating and presenting complex issues confidently.
  • Capable of leading discussions with clients on small to medium engagements.
  • Responsible for creating customer documentation and translating technical details into clear, concise language.
  • Adept at discussing requirements with clients and developing high-level designs or plans.
  • Collaborative in providing written responses to technical proposals and documentation.

What We Offer:

Health & Wellbeing:

We provide a comprehensive suite of benefits to support the physical, financial, and emotional wellbeing of our team members and their families.

Personal & Professional Development:

We invest in your career development, offering programs to help you achieve your professional goals, whether you aim to become a subject matter expert or explore opportunities in different divisions.

Diversity, Inclusion & Belonging:

We are committed to fostering an inclusive work environment that celebrates individual uniqueness and values diverse backgrounds. We support our team members in balancing their work and personal lives while making impactful contributions together.

Join Us:

Stay connected with HPE to learn more about our people, culture, and technology.